Kim's Nails — Local services in Summit

Terrible service. I called in beforehand to confirm they worked powder fill-ins. I was told yes. I went in at the time of my appointment and they had it wrong (30 min later). To fill in the time I asked of they had space for a pedicure. During the pedicure they interrupted several times to continue to ask what I wanted for my fill in, forcing to get a gel instead of powder fill in. When the technician doing the pedicure was about to paint my toes, the person that had my manicure/fill in said if there was no time for the color I chose because my manicure appointment was at 11:30am (which was their mistake when scheduling). I resolved and communicated I was only getting the pedicure with no color to get out asap. When I am about to get my shoes on I am asked why no color on for my pedicure and that they could take me for powder fill in (after several times saying no). They couldn’t decide on what services they provide or not. Challenged the customer making me feel uncomfortable rather than welcomed. Do not recommend at all . There are better...

The customer service is horrible here. I asked my lady, Gina, to fix a few nails that she botched and she tried to convince me they were fine. She is also VERY rough when she files your nails i had to pull my habd away a few times. Owner was nice but was smoking right outside the store so the wonderful trail came right into the store to enhance my experience evermore. Maria did my pedicure and although she did a decent job I spent more time waiting for her to answer her texts than i would have liked.....I will NOT be returning nor recommending this place to anyone. There are PLENTY of more...

I booked an appt for my wife and I for two pedicures. The location is convenient and the space is bright with large windows up front. The service and decor missed the mark. The technicians spent most of their time chatting with each other looking at each other instead of what they were doing. That made me feel very uncomfortable. The chairs to sit on were very nice with good massage. The space could use some updating and improved cleanliness. The pedicure itself was fine. Probably 4 stars but the other elements brought it down to 3. Cost was 36 per ped...