ZANA hair boutique — Local services in Summit

Happy to say that will be my last time at Zana. I have never been disappointed by Zana anytime I’ve been there. In fact, I thought it was the one place my opinion and wishes felt heard. Yesterday, however, I received anything but and left infuriated, with a hatchet hair cut and color, and nearly $500 lighter in my wallet. I went in literally for a toning a partial highlighting as well as a TRIM-emphasis on the word “trim”.

Let’s start with the color. I had shown the stylist (which I have always trusted) four or five very consistent color inspo. While I thought my desires were acknowledged in the consultation, things slowly began to spiral. First, I always get a root smudge and like the way it looks in helping my color grow out smoothly. For whatever reason, my stylist told me that was not necessary this time around which was my first red flag. Then began the first attempt at my color. I should mention I always get face framing/brightening and money pieces with very blended very small highlights throughout. When the stylist began blow drying my hair I saw the color coming in as an overall brassy blonde with chunks of dark brown. I asked the stylist to minimally tone it down and we did. The second time we dried my hair, the final color was an overall greyed dark, dark brown which had removed any sort of highlighting or dimension that the previous color somewhat had.

Now let’s talk about the worst haircut I’ve ever had. Firstly, at Zana I have had great experiences with anyone that cuts my hair so I never ask for anyone in particular and trust that the studio has hired experienced stylists. I should not have made that assumption. I should preface, when I get my haircut, I never EVER cut more than 3/4th of an inch off. So much so that in this case I asked the stylist not even to “cut” but to “dust” my ends. When I told the stylist this she scoffed which was a huge red flag. (If someone is not a long hair specialist they should not cut long hair!) I asked, as I always do, to touch up my face framing and was painfully clear regarding how I wanted them to be extremely blended with the other layers. She cut the back of my hair and showed me how long the cut length would be, which when she showed me, looked exactly like what I asked for. However as she began cutting the front, I noticed the length of what she was cutting to look more like 3 to 4 inches rather than 3/4 of an inch. Then she began “blending” my face framing. I’m obviously no hair expert but I should have trusted my gut when I saw the manner she was cutting the face framing. It was aimless and as if she was experimenting on my hair. She had done the wet cut and even explained that she would cut a bit less than I asked because the hair would “shrink” when it was dried to which I said thank you because I thought it was nice to be heard in my desire to maintain my length. However, once my hair was dry, I was left with a hatchet job where the front half of my hair is half the length of the back half of my hair. The longest length of my hair was down to about the middle of my ribs prior to the cut. The longest length of my hair now sits above my breast. Additionally, she began using dusting scissors to THIN OUT my hair. I saw inches and inches of hair being fully cut off my head. My hair, which is naturally quite thick as there is a lot of it, is now not only short but thin. My hair looks more damaged now. I am actually enraged as I had been working towards the length I had prior to the cut which is why I barely wanted a trim.

A side note I would like to mention, I don’t know what products they used on my hair but it feels like hay/straw and sounds like it too when I go to brush or touch it. When I pinch the length of my hair to see its health, it sticks straight up rather than folding over-an indicator of extremely damaged hair. My hair folded over before I went into Zana yesterday. Now I have a drab, dark, un dimensional long bob where half my head is one length and the other half is another length. I am absolutely fuming and will never...

I left this salon wanting to leave a really nice review because of how excellent and skilled Amie is. She made my hair look amazing- the color is exactly what I wanted as I try to lighten my hair for summer. The salon is beautiful, the woman at the front is extremely friendly and helpful. Unfortunately as I decide whether to come back, my experience with the lower level stylist is what will deter me. As amazing as Amie is with hair color, I was then passed along to a lower level stylist while she tried to detangle my hair, painfully, for over a half hour. Something Amie then accomplished in about five minutes. I then asked for a really straight forward style, loose curls- and I again sat in the chair with the lower level stylist while she blow dryed the same section of my hair 100 times, didn’t use any heat protectant and didn’t even get out the tools necessary to accomplish the task. After she ripped out my hair painfully detangling it, and dried it, my hair was parted in the front very jagged and I had to request someone else to finish styling my hair- something Amie expertly accomplished in about five minutes. I knew my appointment would be long, but I felt like my time was not being respected having to deal with the second stylist. I would have been happy to pay more to get more attention from someone with more skill and experience. I’ve been to salons where the system of being with two different stylists works out really well- but unfortunately I feel like I was passed along to the most inexperienced person there and didn’t feel like my hair was being treated well for the price I ended up paying. Lovely salon, Amie is amazing- but missed the mark having to go through the experience with the second stylist- it was physically painful and...

Love the hair cuts I get from this salon. Scheduled my first color appt...not really familiar with terminology but long story short, I booked a 6 pm double process color appt, thinking this was for roots or full head color and highlights. I showed up for the appt, explained what I wanted to stylist but was told that there isn't enough time to do what I needed as they close at 7 - double process apparently only meant roots and gloss. Fine, I guess it's on me for not knowing what the process I selected entailed (no explanation on website what their services meant). So, I was okay with rescheduling. Mind you, I made the trip there expecting to get my hair color done. Would you believe they tacked on a deposit fee of 25 dollars for the rescheduled appt (which I truly suspect is just a consultation charge). Not only did I not get anything done, was turned away as there wasn't enough time...I had to pay $25.00. You would think that a customer with a valid appointment, who they turned away, wouldnt need to pay anything. Doesn't seem like excellent customer service to me - this salon needs to get educated on what true customer service is. I cancelled the rescheduled appointment and will be going to a different salon. I'm okay with giving them the $25, but that's the last dollar they will get from me. A true shame as I do love my...