City Sports Club — Local services in Sunnyvale

EDIT: The manager emailed me and the AC was fixed shortly after these reviews went up (less than a day later, hmmmm...), so I will change it back to 4 stars because...again, this is my gym and I love spending time here! But moving forward, there will hopefully be something in place to protect the attendees from heat related illness in the summer. Other regulars have told me this happens every year during heat waves and have also complained about it. Going forward, don't wait for bad reviews and attendee complaints before something is done.

ORIGINAL: This is my gym and I spend a lot of time here attending lots of classes, so this makes me really upset to have to do this, but I don't think anyone will listen otherwise.

The AC in the group fitness room has been broken off and on the last two weeks, to finally break completely on Monday. Two weeks ago, I had symptoms of heat stroke from trying to push through one of the classes during this heat and almost went to the hospital. I talked with the front desk about the dangers of heat sickness, especially since most people who attend the classes are elderly. I said that if the AC is not going to be working in that room, we really shouldn't be having class. My thermometer I brought stated the room was 90 degrees, not even counting everyone's body heat.

The AC has been broken all this week and nobody knows anything about when this will be repaired. It went from "maybe" being fixed from Tuesday, to Wednesday, and now to "maybe" next week. Meanwhile, the instructors have to be up there in a sometimes 70 person class (of mostly elders) in 90 degrees with no air. Opening all the doors does absolutely nothing.

This is a dangerous health hazard. One wall fan isn't going to cut it. We need someone to actually care and have backup generators or at the very least, a tech on site to repair things like this. Meanwhile, front desk is nonchalant and giving us the run around because the AC works perfectly fine everywhere else BUT the group fitness room. I get there's certain things you can't help, but you need to at least have something there as a backup to ensure attendees are safe.

I can no longer attend the classes I love due to being susceptible to heat illness. People are in danger of doing cardio in 90 degrees. It just is...

it is a really disappointing experience! especially the trainer there. I decided to cancel my membership because of the unacceptable conduct of one of the trainers, Jonathon, at Sunnyvale City Sports. The trainer is misinterpreting my words and starting to blocking me and my friends working out at the gym after I refused sign up for his training package.

I joined the gym after my friend, who is also a member, informed me that we could practice boxing mitt work together there. Shortly after signing up, I participated in a free training session with Jonathon. To my frustration, instead of focusing on the session, he spent over 25 minutes aggressively trying to sell me a personal training package. I firmly declined, explaining that I already train at another boxing gym and allocate a comparable budget for those sessions.

However, things escalated further today when Jonathon interrupted my friend and me while we were practicing mitt work. He wrongly accused us of engaging in personal training. Despite our clear explanation that we were simply practicing together without any exchange of money, he accused us of lying, disrupted our workout, and then falsely flagged my account, claiming I was paying my friend for training. This claim appears to stem from a misinterpretation of a comment I made during last week’s training session, where I mentioned spending approximately $700 at another boxing gym. Jonathon wrongly assumed I was referring to payments made to my friend, which is entirely untrue.

This behavior is not only highly unprofessional but also insulting. Jonathon’s actions have misrepresented my intentions, unjustly interfered with my ability to work out, and created a hostile and uncomfortable environment for me and my friend. I am extremely unhappy with how this situation has been handled, and it has left me questioning the level of respect and professionalism at Sunnyvale...

• SCAM ALERT *

A personal trainer calls you and attempts to set up a free personal training session. The session is a 25 minute sales pitch where they make you do some made up exercises. After the session, they try to sell you a year long personal training contract where they give you a set amount of personal training sessions per month. They use high pressure sales tactics also. For me they offered a contract where they would give me 4 25 minute sessions per month and offered two for free. They tried charging me $240 per month for these sessions. I kept saying that it was too expensive. I was able to get it down to $160 per month for 4 sessions per month + 2 free sessions. I felt like I couldn't walk away and that I was trapped. If I walked, then I thought he was going to chase me down. I wish I walked away, but regrettably I ended up signing. First red flag (after the sales pitch) was that they used up one of my sessions in order to do the body measurements. Body measurements take 5 minutes not 25. I couldn’t even get out of their contract when I moved to NY during the pandemic. In the original sales pitch the sales guy told me that I could get out of the contract if I moved. However when I tried to cancel, the fitness international (holding company) representative told me that I would have to continue my contract at LA Fitness. I ended up buying out my contract, where I paid for half of the sessions remaining. Came out to $640 for the buyout. I did this to save money. The 25 minute sessions won’t help you lose weight. I wish I never joined City Sports Club. I would never have gotten their sales pitch in the first place. I think I’ll just work out at home from now on. I’ll buy some weights and watch youtube...