Sai Travels — Local services in Sunnyvale

I've used Sai Travels a couple of times now for our India trips -- which are super complex because me, my wife, and kids have separate itineraries. I have had a great experience with both Shilpa and Kenny. With Kenny, I have managed some of the most complex changes involving the airline cancelling the whole flight (happened twice!), then unexpectedly having to reschedule on a weekend 3 days before departure, and each time Kenny ran through options, rescheduled, gave us heads up about refund timeline/extra charges and other gotchas. I used to think travel agents are a disappearing profession -- maybe true for simple schedules, but man, I realize it's so so important to have a good travel agent to keep your sanity on these complicated...

Very rude, impolite customer service from Kenny. He hung up on me when I told him that I would like his help to compare ticket rates between 2 different airlines and had the audacity to tell me to just book it online since I had already looked up the price that the airline was offering. He also didn’t like it when I mentioned that I had looked up rates on the airline website. Are you for real, Kenny? You need some real training on how to talk to and deal with customers who call you for service....

Pathetic customer service. I called them to book a flight to India. They offered me very costly options which were around $200 more than online ticket prices. The representative was rude. She didn't even tell me the other options and hung up my phone during the call. I don't know how people have posted positive review here. Maybe they are paid reviews as I dont see this agency giving rates even closer to...