CVS Pharmacy — Local services in Sunnyvale

Horrible customer service. I was ready to pick up my medicines that are covered by my insurance normally. Today, I was there to pick them up and they said that I have to pay out of my pocket as my insurance did not approve it this time and confirmed that it will be ready within AN HOUR if I pay out of pocket. I had to say “OK” as I really needed those medicines ASAP. In the meantime, I contacted my insurance and shared my concerns which the agent put me on hold to talk to this pharmacy and get back to me after. The agent confirmed that the insurance will cover it. After 3 HOUES, I called the pharmacy to see if the medicines are ready for pickup. The pharmacy asked to verify my identification and as soon as she realized it’s me, she sounded so unwilling to help and hung up.

I’m sorry that my insurance is covering them and you couldn’t get the money out...

Came in to pick up my prescription, after receiving a text saying it was ready , then was told it will be ready in 30 minutes . when I came back. LINGU Was frantically looking for my prescription , She came up to me and said we are out of that medication and we cannot fill it until next week, I admit I got frustrated and said, Why didn’t you tell me that earlier. She begins speaking very loudly telling me not to give her attitude, I said it was your mistake , She started yelling ((DONT GIVE ME JUNK!! There were people around hearing how she yelled at me. I left frustrated and a little embarrassed. I think it was very unprofessional. Don’t think people like that should be working in any customer service capacity. Usually I don’t have any problem with the service at this location, in fact, it was vwonderful, except for this one...

This used to be a great pharmacy, even after the switch to CVS, but something has changed and the service has really tanked. As other reviewers have said they will be closed during posted opening hours. They’ll tell you a prescription will be ready in 20 minutes only to tell you they need another 20 minutes when you come back. They would close for an hour and a half for lunch, but not do it at the same time every day (only indicated by a handwritten post it note). And today I arrived to discover they changed their hours. At least they’ve formalized their...