Babylight bleach turned out with very dark brown color + severely damaged hair with significantly breakage.
I booked bleach service and wanted a milk tea color like the inspo photo but turned out the final color was way darker than I wanted. The final color is almost like my natural black hair color. When I asked about the color during the session, the main stylist claimed that the color will fades overtime and become lighter after washing. However, it is not the color I originally wanted and requested. After several washes, my hair color still looks like a very dark brown and is definitely a lot darker than the inspo photo I originally showed to the main stylist.
Furthermore, my hair is severely damaged. After washing my hair at home, I noticed a lot of breakage and frizzle. My hair feels dry, fuzzy, and brittle with no elasticity when wet. I’ve been bleaching my hair for several years and am familiar with how it should feel post-treatment, and this is by far the most damaged it has ever been. I suspect the use of extra heat during the accelerated bleaching process contributed to the damage.
What’s more troubling is that the stylist didn’t inform me of any damage during the appointment. Instead, they used a curling iron to style my hair, which likely worsened the condition, and offered a "free haircut" to trim the uneven, damaged ends—something I now believe was done to cover up the breakage and damage without directly addressing it because I just had a haircut with the exact same stylist 3 weeks ago.
Not only did I leave without the color I wanted, but my hair is now severely damaged, uneven, and broken in multiple places. It doesn't even look like it was professionally bleached or dyed.
This babylight bleach + tips is $500+
I am always willing to pay for quality work, but I am extremely disappointed in both the outcome and the lack of transparency during the process. I feel that my concerns were not properly acknowledged, and the attempt to conceal the damage without honest communication has left me very...
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