This has nothing to do with the company itself or the fantastic sales they have. I just want to warn people before they go in.. pay attention (when paying with cash). I was in there Thursday night and I walked up to pay for my item and was finally helped after the two finished their own conversation. Lisa checked me out slapped a piece of paper down and said “fill this out” no “hey how is your night” nothing. Very cold. I was supposed to get change back. I told her I was supposed to get change, and she said “oh yea” and walked away (I’d assumed to get a manager) the other person she was having a conversation with was just standing at the desk and the phone was ringing. Finally a customer was like “are you going to answer that?” He was like “oops”. After 10 mins Lisa finally comes back with a manager. The manager was very apologetic. I understand mistakes happen, but when you are in customer service Lisa, you need to 1. Pay more attention and 2. Be a little...
Read moreGood selection of stock, but in my wife's case she needed to exchange, with receipt, a pair she had bought for a size larger than she usually buys in Korrs, so not a refund or even a change of style. We were met with "our policy is we cannot accept goods without the box", which my wife, like most tourists, who make up a significant chunk of Sawgrass visitors, had thrown away to save space in the suitcase. This was despite have already changed another pair at Korrs store half a mile away in the Collonades. Far from matching the action of their other store, they actually rang to castigate them for providing customer service. After more than an hour of "discussion" we finally got an exchange, but with decidedly ill grace. The lessons here is that if you want customer service, go to the Collonades branch and steer well clear of this one, and keep the box until you are certain the shoes are...
Read moreMy dad give my a shoe he buy at the store outside I went on Saturday to exchange in the store inside and the worker treated me so bad, she accused me that I was wear the shoes I told her we never she insisted so much that I use the shoes that my partner has to tell her that I never use it and give us a reason she never exchanged for the one I one, she say she will not do it and I can go out side to the other store to see it they will, please don’t go to this store go to the one outside the one instead treat customers very bad and...
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