Harris Appliance — Local services in Swatara Township

We could not be more pleased with our experience with Harris Appliance. At the store, Matt was extremely helpful in locating a model that met our needs and budget (a Kitchen Aid). And a not-so-easy installation went off flawlessly.

We explained to Matt how the prior owner of our home had tiled over the original floor, meaning the dishwasher was basically bricked in, requiring (at least last time when we used a big-box installer) the removal of three large, custom-cut, tiles by a flooring company before installation and installation of new custom-cut tiles after. It was a hassle and quite the extra expense that we were not excited to experience again. To our surprise, Matt said he knew just the person for the job: Bill.

The installation team from Harris was absolutely wonderful. I told Bill that Matt had said that if anyone on the planet could do this install without ripping out those tiles, it was him (but no pressure). Matt was right: Bill and his colleague Peter completed the installation with the tiles in place!

(As a side note, it was great to see Bill, who was the more experienced person, share his knowledge and experience with Peter.)

Also worth mentioning: the installation team arrived well within the estimated window and worked diligently and neatly. They were in and out, challenging job successfully done, in maybe 1.5 hours.

In our age of big-box stores and fierce internet competition, only the best local TV and appliance businesses survive. Harris TV and Appliance is one such company. I wholeheartedly recommend Harris TV and Appliance to anyone within driving distance (stores in Harrisburg and Camp Hill) in need of a new appliance...

I had an LG Dehumidifier that was recalled by the manufacturer. They sent us to Harris TV and appliance in Harrisburg near Walmart. We dropped the dehumidifier off to be repaired, but Harris said they could not work on it until we showed them a receipt of purchase. LG said that we did not need one, so I called LG and they cleared it up with Harris. It has been over a month, I have called Harris at least 4 times. They were waiting on parts to repair it before, then got the parts in, then 2 more weeks, and now they say they need to replace the whole unit, but need to see a receipt. On the LG website, it says a receipt is not necessary as long as we register with LG. We registered with LG when we submitted the recall. So now Harris has had our dehumidifier for almost 2 months and is unwilling to give us a new or repaired on because of a lack of receipt and their contract with LG. This has taken a long time, and the person on the phone is not helpful and doesn't seem to know anything about what is going on. I am very upset with the service of Harris TV and Appliance right now.

Update: I called LG to work this situation out. They offered to send me shipping labels so that I could mail the dehumidifier to them for a free replacement. When I picked the unit up to take home, the lady at harris was very rude and not helpful and told me that they would send a bill for the "diagnostic" that took them 2...

1-No customer greeting even though 5 employees sitting there and no other customers.in the store. 2-No customer restroom. 3-When someone acknowledged me he said someone will be with you in a moment-again I was only customer and heard them discussing who's turn it was which made me feel like I was an inconvenience. 4-pur sales person, who came out shortly, was very attentive except for saying free delivery until he found out we lived 35 miles away. 5-Went to pick up next day, was again not greeted by anyone-3 employees in the store with 1 being with a customer. Went to window said I was here for pickup and young lady said to other gentleman (in front area) can you help him and he stood up went behind glass and yelled at her what do you want me to do in unprofessional voice to her. I then stated if it is such an inconvience you can just refund me and I can go elsewhere, the girl said no, no, no..the employee who was with the other customer (who had left) then helped me and apologized for the unprofessional one. This was my first time in this store, went there based on being a 50 year company and I was highly disappointed and have received better service at Lowes. Once and done...