Heileman & Company Jewelers — Local services in Symmes Township

I called Heileman to get a price quote for a ring resizing. I was quoted a price of $60 over the phone. I took the ring to a graduate gemologist, who spent 45 minutes assessing the ring and told me the ring looked fine. A few days later I brought the ring in to Heileman. The jewelers at Heileman told me there was something wrong with the setting and that if I wanted to proceed with the resizing, the price for resizing would now be $90. The graduate gemologist had not indicated there was a problem with the setting. I reminded the jewelers at Heileman that I was quoted a price of $60 on the phone, but they insisted the price would now be $90. I felt this price increase was unwarranted, but despite this I decided to leave the ring with Heileman for resizing because I didn't want to spend additional time researching jewelers and taking the ring to another jeweler. Heileman never advised me to take the ring elsewhere to get it resized. For a price of $90, they were happy to do the resizing. The statements in their response below are not accurate representations of what happened in our interaction. The original price quote provided by Heileman was $60 and they refuse to acknowledge this. An employee from Heileman called me several times to ask me to remove my review and explained to me that a negative review hurts their business. After I stopped answering his calls, he began calling me from different numbers. This is not a professional approach to resolving an issue with a...

I visited several local jewelers when needing to have my engagement ring reset. I knew within minutes of walking into Heileman & Company that I wanted to work with Rachel. She immediately made me feel comfortable and took the time to educate me about my options. There was a great sense of trust when I could see her family members who also work there, diligently working on pieces in the back of the showroom. It was reassuring that my diamonds weren't going to be sent outside of their store to be redesigned - everything is done right there. Above all, Rachel listened to my concerns and was able to design something with my taste and budget in mind, together with her ideas and expertise, to make the perfect new ring. Not only would I go back to Heileman & Company for any jewelry needs in the future, but I recommend you to go meet their staff and get the same top notch service and...

So my experience here was calm to the point and professional. My wedding band got damaged (run over by a snow plow) and was amazingly found on a street a few days later. This was the only shop in town that didn't say that it couldn't be repaired or that they were going to ship it to a no name factory in the middle of no where to repair it. They were quick, the estimate was identical to the price paid and they made it look like new. Never once did I feel like they were judging me for how my ring got damaged. They did a great job at a fair price.

Last piece here was that I have very large hands and no one carries sizers that big including Heileman & Company. However when they saw that they didn't have something to size my hand they asked me to wait a minute or two and they made a sizer (it took about 2 minutes). You can't get that kind of service anywhere. I would highly...