Ashley Store — Local services in Tacoma

My husband and I went in to Ashleys to look at couches to replace our current couch. We had already looked at other places and got a different pre-approval for 0% interest program.

A salesman Chidi had a memorial day promotion and said we could do a PRE approval.

My husband put in minimal information and was PRE approved for $1,000 for the no interest program, which was great and covered the couch. the computer screen said PRE. my husband never accepted the approval. Chidi took the computer and started clicking around and 30 seconds later Chidi came back with a piece of paper, it turns out he had gone in and accepted the offer without my husband knowing. We didn't know until later, we still thought we had a PRE approval.

We wanted quotes on the sofa with tax and payment plans so Chidi brought us a quote and had added on a $200 delivery fee that we told him we didn't need and a $200 warranty.

We asked him if he could work out any deal for a paired loveseat and he acted like he could do some great deal then came back with $10.00 off. We couldn't justify buying the loveseat which was already only $40 cheaper than the sofa so declined the second chair.

I read over the warranty and it had too many loopholes that essentially said we would be responsible for maintance, damages and cleaning anyways and online there are bad reviews about the warranty process. When we told Chidi that we didn't want the warranty and delivery his attitude completely changed, he started making snide comments about us removing the warranty and becoming pushy and kept walking away.

We told him we wanted to get the sofa and were ready to go over paper work. He asked for my husbands ID and a credit card which was odd and my husband said no. We still had nit received paperwork, Chidi said he needed expiration dates from the ID and my husbands credit card?

We asked why and he seemed annoyed (we have gone through financing before so this became increasingly odd and my husband is a finance manager and has been for 8 years so red flags were going off)

He then wrote on a paper and walked us over to a computer and said he was ready to take a payment of roughly $70. We were confused because the whole time Chidi said that we were doing a 0 down 0 interest program. On the screen he had the entire payment ready and was trying to process it, my husband had to make him stop and told him that he wasn't paying anything until we had the contract in front of us and the deal and payment amounts and Chidi became More irritated and got a manager. The manager came over and was condescending and rude and started explaining to us "how financing works" we told him we understand how financing works and that what chidi told us is completely different from what he was now trying to do and that we weren't given any paperwork aside from one sheet of paper that said we were approved for the $1000 0% interest program. The manager then said we weren't approved for that program but one that had 34.99%.

We told him no that's not what Chidi told us so we're confused about what they were even talking about and why they were trying to take payment without us even KNOWING that. They continued to be rude and essentially ignored what we were saying.

My husband told them to cancel everything in front of him and we left.

We got home and received an email that said we had accepted and been approved for a different bank then they had told us at the store. We called them and found out Chidi had signed up my husband for a CREDIT CARD through a third party for Ashley.

We called the credit card company and explained the situation and that my husband didn't know why this account was open when he did not open it. They filed a complaint against or to Ashley and cancelled the account. We will be reporting them to the Better Business Bureau.

They were unprofessional and either had no idea what they were doing, or were intentionally shady to get a sale. They did not have us do a PRE approval but an actual approval and were dishonest and vague throughout...

Words cannot describe how much I appreciate my new Temper-Pedic Bed. It all started with a warm welcome from Adriana when I entered the store. My original plan was to get a stool for my bathroom. She got right on it and showed me all of the options available. After seeing most of the furniture In the downstairs level I stepped away from the stool idea and focused on the most important thing of all, sleep. Once I mentioned to Adriana about my aches and pains when I sleep, She immediately expressed to me that my sleeping situation is more common than not and showed sympathy to my comment. She told me about how her routine used to be and how her old mattress left her feeling the same.

After my expression she didn’t just proceed to show me the stores wide variety of the different options and say get this like a salesperson would, no she really expressed true emotion to my situation that touched my heart and I’ll remember that. She’s someone you can really open up with and that energy I gotta say is not seen very much these days. After a couple minutes of chat she asked if I wanted to look at the selection upstairs and see if they had something I would like. After a scan of the bed’s visually it came to the part to try one out for myself. When I did and laid down on the first bed of choice I immediately fell in love with it. I could almost have fell asleep in that moment.

She didn’t even have to ask how I sleep, from the way I laid down I think she knew I was a back sleeper. She asked about my pillow situation and I have to say I don’t have the best pillows for comfort. She let me try a few pillows out and unbelievably my neck felt supported the way it is supposed to feel. I thought things through a while and by golly after seeing the great deal on the bed and frame I had my mind made up.

She made my financing a breeze and answered all my questions with inelegance and honesty. I made my final decision to pick up my bed by the am the next day for it was getting late. This idea could not have gone any better than it did.

The next morning I was greeted by two new fellow's, Evan and Jacob. Both very friendly off the start and kind. Once mentioned why I was there they got right on to helping me with things. I made my way over to the front desk where I noticed a familiar face. Her name is Cathi. A very kind person who made the final steps of my purchase fly like the wind sends a kite spiraling upwards on a windy day at the beach. Knowing myself I couldn’t just stand and watch as these young gents moving my bed and I offered them a lending hand.

As much as they made my experience easy I did my part to come prepared. I brought a mattress protector and straps so it wouldn’t get dirty or go flying out of my truck on the highway. Both Evan, Jacob Cathi and Adriana were patient and helpful when I asked question's. Never would I have thought moving a bed was that tedious and at times it was, especially a bed that requires some strength to move and thought. They assisted me in the right ways showing care to my vehicle and logic behind there actions when loading it.

What more is there to say but thank these kind people for their actions and contribution to what matters most for us all, our comfort and health in our day to day life. Thank you Tacoma...

DON'T BUY FROM ASHLEY. ESPECIALLY DONT BUY THEIR WARRANTY.

I bought multiple items from ashley furniture about a year ago. Two bed sets, two identical mattresses, and a couch.

One of the mattresses came much firmer than the other one. So noticeable that it became a fight between the kids on who got the comfortable bed. Reached out to Ashley warranty (had to call the store directly to get any help since the warranty line is abysmal. Just a robot that runs you in circles til you get tired of it and hang up.) Ashley finally set someone out about a month later. The guy pressed on it with his hands and came up with some bullcrap excuse why it's normal to have two identical mattresses with one being comfy and one being as hard as a rock. Refused to do anything about it. Ended up having to pay more money for a mattress topper to make the incredibly uncomfortable bed, at least a little manageable. Exactly what you want when buying new furniture.

I started to reach out a few months later about my couch cushions constantly falling off, one of which obviously doesn't fit correctly, one cushion has velcro to keep it in place and none of the others do. The couch is constantly falling apart. It took calling the store to get someone out to take a look. Low and behold, it's the same guy. He took 15ish minutes to look at my couch, tell me that couches aren't made with a way to keep the couch cushions on the couch anymore. "Velcro damages the bottom of the fabric," "clips damage the corners," etc. I asked him why one cushion had velcro if couches are no longer made with velcro, since it damages the bottom of the fabric. He didn't have an answer. They won't be honoring their cushion warranty. (Surprise) They won't be doing anything to help or make it better. His only advice was to take the cushion covers off and rotate my cushions. Just what you wanna hear with your couch that's less than a year old and looks janky as hell.

Overall, I'm incredibly unsatisfied. I'll be telling all my friends, family, and neighbors about the scam that is Ashley furnitures warranty. Ashley furniture steals your money while calling it a warranty that they never intend to uphold.

0/10 service 0/10 customer service 0/10 customer satisfaction 0/10 helpfulness 0/10 communication 0/10 warranty

Not a good value for money. Not worth the headache. The products seem to be made and shipped out without a human ever checking them over.

Oh and my favorite part is my experience with the delivery guys. When they arrived with my couch, the delivery guy tried to scam me too.

He said, "Well there's an extra fee for going upstairs. But I'll keep it a secret if you tip me." I immediately called Ashley and double checked that when I bought the delivery option, that one stairway was included. (Which it was. Up to 3 flights of stairs included at no extra fee) It made me incredibly uncomfortable to be alone with the two men trying to scam me out of more money.

OVERALL, BY YOUR COUCH ANYWHERE BUT HERE. DONT BUY THE WARRANTY. GO TO...