Mike Frantz - State Farm Insurance Agent — Local services in Tallahassee

I received my homeowners bill, which was about 20% higher than last year. I call this agency, which was my designated agency. I specifically asked what could be done to reduce my bill. Shortly, I found out the age of my roof was incorrectly listed. I had reported my roof replacement 5 years ago when it was done. This agency had my Roofer's name and was readily able to access permitting information online. I was told the correct roof information would be reported. It took about 3 weeks to update the roof year in State Farm records. This agency gave me no time estimate for the update. During this period, I contacted this agency several times checking on status. In one conversation, I was told there may not be a premium reduction, which turned out to be the case. During the 3-week period, I started checking with other insurance companies. It was during this checking that I was told about the need to have a wind mitigation inspection in order to receive a premium reduction. I asked this agency why I hadn't been told about the wind mitigation requirement. I was told the focus was on multiple/other things. This couldn't be farther from the truth. Over the course of my contacts with this agency, the sole focus was on the roof. This agency was fully aware that I was expecting a premium reduction based on the updated age of my roof, and at no time was the wind inspection raised. I had to find that out on my own. When preparing to write complaint letters to State Farm, I reviewed my premium paperwork over the prior years; it does mention the need for a wind inspection to get a discount. So, this my fault for not reviewing this yearly. However, when I specifically ask how to get a premium reduction, that is their cue to fill in a customer. This has destroyed whatever trust I had in this agency. This was not "good neighbor" ...

When it comes to taking you're money, they're always fast When it comes to giving you money... ha good luck!!

I had an accident where it was very obvious the other person was at fault (2 witnesses, and police report all clearly state other driver at fault)... So what does State Farm do? They try to put 15% fault on me!! I had to call and fight every day for two weeks without any resolve. I then got the local police sergeant to give testimony that there was NOTHING i could do to avoid the accident and only then did they give 0%. But it gets worse from there... their negligent partner COPART stole many items from my wrecked car and destroyed my license plate (resulting in state fees I had to pay, and State Farm refused to pay)... They also tried to cheat me on the value of my vehicle I had to argue to get the fair value (extra $400!)

When I called the office to ask about the policy I got conflicting answers, none of these people even know how their own insurance company works!! Even though I was found "not at fault 0%" for the accident these guys increased my premium $15/mo!!! Called to ask them for an answer and of course "we don't know..."

Well I do, you want to keep pinching more money from me!!! Time to switch...

Anxiety had taken over my ability to purchase a new homeowners policy due to roof being "old". Had a new metal roof installed in December, by Tri County Roofing Chiefland Florida and Reeds Metals in Horseshoe Beach🥳. Now the process of finding a new policy has begun. Don't use those internet " compare prices and match you" sites. They got me nowhere. Asked friends to recommend an agent. Mike Frantz, State Farm was recommended. Agent Tracy Tillman helped me with such efficiency and professionalism that I would highly recommend this agency to anyone. I even transferred my auto policies over for a substantial discount on my homeowner's policy 😊 Thank you for such...