Tallahassee Diamond Center — Local services in Tallahassee

I would like to share a cautionary story regarding one of the most disrespectful and offensive customer service experiences I have ever had.

I brought a necklace on a sterling silver chain to The Diamond Center for repair, as a link had separated from the clasp. When I went to pick up the necklace, I immediately noticed that the chain felt much too long, but given that the necklace had been broken for a few weeks, I thought I might have misremembered how it felt. Upon comparison of where the necklace was now falling on my chest with photos at home, I confirmed that indeed the necklace was significantly longer than it had been before.

I called the store the next day and spoke with the owner and head jeweler, voicing my concerns. I explained the situation and asked for my original chain back (wondering if a mistake had been made), as this one was clearly much longer.

I was met with immediate aggression from the owner, who jumped on the defensive and accused me of being rude and combative for even asserting that this might not be the original chain. I had to calm him down, and then we agreed I would stop in to the store later that day.

That afternoon I stopped in to show the owner and jeweler the existing necklace and the comparative photos. The owner and jeweler were uninterested in what I had to say or what photos I was providing. Instead, the owner sought just to prove me wrong and shut me up. He pulled out a ruler and another silver-looking chain, though no proof of it being the same material was provided. He proceeded to pull this chain to attempt to show me how silver can stretch. This may all be well and good when a chain is strongly pulled on from both ends, but that doesn’t explain how my chain prior to the clasp breaking (which was not by force) would have stretched in the week it was left in the hands of The Diamond Center if that was even the case. When I gently questioned this as I was processing what the owner had just showed me, he immediately raised his voice and was completely aggressive, rude, and disrespectful to me that I would dare question him. I think this owner has a serious misunderstanding of what aggression and combativeness versus the courage to speak up when you are dissatisfied with service look like, given that I spoke softly and respectfully both on the phone and in the store.

Completely aghast, I simply walked out after being manhandled and berated the way that I just had been. I have never been spoken to in such demeaning and degrading manner, especially by a store owner or manager. I certainly did not trust The Diamond Center with any rectifying solution it may have provided (which, in fact for the record, they did not provide).

Do not go to this store for any type of repair work. Do not go to this store if you expect any kind of collaborative problem solving for a service issue. Do not trust that this store will take care of you if you purchase something and it breaks. Do not trust this petty and hot-tempered store owner to listen to you or speak to you with any kind of concern for your satisfaction or respect as a human being.

I will never set foot in this store again and caution others against patronizing this...

The best experience my fiancé and I had when looking for my engagement ring. Not only do they have a vast majority of options and styles, but they are so willing to make your vision come to life. The jeweler, Brad, was so welcoming and such a pleasure to work with when we were just trying to get ideas. He showed us different things I may like based on some pictures, educated us on what to look for in a diamond, and specifically noticed the one ring I consistently kept going back for and trying. That’s the same ring I’m now currently wearing on my finger! I wanted something classic and timeless, but still unique. It is really a one of a kind dream ring.

The staff made the rest of the experience so easy and comfortable, as they are so knowledgeable and friendly. Carly worked with us as we selected a loose diamond and finalized details of the purchase. She is so efficient and accommodating. She really knows how to work with what she has, based on what you want as a client. I came back recently and purchased another ring for a family member who fell in love with my engagement ring. Carly worked with us to put together, yet again, another dream ring. Their prices are competitive - you get the best bang for your buck no question about it. We were able to get a better quality diamond and setting for a much better price than competing retailers. We were also drawn to the the fact their warranty covered anything... anything. All cleanings, re-dippings, or repairs...

Brought a family heirloom here to have it fixed. My boyfriend and I had a long detailed conversation with Ann at the front desk when we first brought it in (I will say that I have been a devout client at the establishment for a very long time). I was fully confident that they would be able to do exactly what I asked for with no problems. They called for us to pick up the jewelry and upon picking it up I realize that they had taken a piece of the gold from my jewelry and replaced it with something that was not real gold, nor was it anywhere close to what we asked for. I guess Ann just made up her own terminology for what we were asking for and had the necklace completely redone incorrectly.

I took it back and spoke directly with the jeweler and Ann, expressing what I wanted done while Anne rebutted the whole time, stating that is exactly what she told the jeweler, and they continue to get into a little conversation back between the two of them.

After another week and a half of them holding the necklace hostage we got it back. This time Ann tried to charge us again and we had to tell her that we’ve already paid for this and they are fixing their mistake

Tallahassee diamond center as a whole is very great and the jeweler was as well. Everyone else except Ann is a pleasure to work with. Probably will be taking our jewelry elsewhere from now on if she is the...