Muffler Man of Tawas City — Local services in Tawas City

Seriously DO NOT GO HERE. I have a jeep wrangler and I needed. To replace all 4 catalytic converters and all 4 02sensors because my jeep was throwing the codes on my Jeep. Well I couldn't figure it out why the codes kept being thrown. So I sent it to muffler man for them to solve the problem and I stall everything new. So I brought my Jeep here for them to fix. Well I picked it up and they told me for some reason the O2 sensor codes are still popping up that they don't know why but my jeep is done so I go there and drive it straight home and than had family emergency and had to go out of town for a week. When I got back I started messing with my jeep and like most shops they would ask if you want your old catalytic converters back or they would just simply place them in the back of your car. Well my fault for not checking immediately to see if they were back there. But I noticed when I got back they were not in my Jeep. So I drove back to the shop and requested my catalytic converters and asked again why they couldn't fix the 02 sensors because my check engine light is on and my jeep is running funny. The worker said well that's crazy because when I drove it the check engine light was off. I said now I know your lying because the check engine light has never went off in my Jeep the whole time I have owned it plus you guys told me you couldn't get the 02 sensor codes to clear so that being said the check engine light has to be on in order for codes to be read.. They told me that it is impossible they are already in the garbage. I said garbage you mean you turned them in at the scrap yard and got the 3-400 dollars for my parts on top of the $300 dollar bill I was charged for putting new ones one. Than one of the workers come out and say by law they have to scrap them. I said by law I have to scrap them not you guys. They said well you didn't ask for them. I said seriously you being in the business you should know better and because I'm a woman you got over on me. So you charged me basically $800 for my catalytic converter to be replaced. They also charge me for new hardware. The bolts and nuts to connect the catalytic converter to my jeep. Well two months later I finally take my jeep for a ride to take my son out to the beach when I noticed it's louder and there is rattling. So I get out and notice that the exhaust is just hanging there on its own they never hung it back up and the "NEW HARDWARE" they charged me for was all old bolts that were not even the same 2 were to long to even be on there but all 4 bolts have almost completely backed out of my convertors leaving my jeep very loud because they put the wrong hardware on the Jeep. These bolts are all old and completely different but charged me a good amount for new hardware. I will never use they thief's again. If I were you I wouldn't use them either. I have pictures for proof. When I was at the shop they asked me what they could do to make it right? I said give me my catalytic converters back or the money and they said that it's not going to happen. What a terrible experience they are liars thieves and straight assholrs. Watch out for them. Im putting a complaint into bbb also and...

Very arrogant and incompetent owner, paid $50 for them not to do anything with my vehicle when I needed a diagnosis on the charging system, the owner rolled his eyes and was blatantly rude to me by talking over me while assuming he knew it was the computer in the vehicle before he even got the keys from me when the computer works and I know as a fact.

They also wouldn't tell me what they looked at when I asked what they did for diagnosis nor was it itemized on the receipt.

Ontop of it all, they didn't close the door properly to my truck leaving it cracked open all night to where any Joe Shmoe walking by could have stolen anything they wanted. Obviously they do not care about their customers belongings.

I have not had a worse experience with an auto shop and wanted to make sure nobody else would either. There are plenty of other shops around Tawas, please don't make the same mistake I did by going to the cheapest if you don't have much money or time.

Thank you...

Thank you, thank you, thank you!!! My wife and I were visiting the area and we're heading back home. Two miles south of tawas, our vehicle over heated. We let it cool off and then slowly drove it back to town. We pulled into Muffler Man and explained what had happened. Within 10 minutes, the crew had it inside and were checking it over. Bad radiator. These guys were able to find one, install it and get us out the door within about 3 hours!! And the price wasn't all too bad considering all the work they had to do. We were able to finish the 2.5 hour drive back home with no other problems. And they did this while numerous others were dropping their vehicles off to get worked on. This shop is amazing!! The staff were friendly and very helpful!! Highly recommended! And thanks again for getting us back on...