Corona Self Storage at Dos Lagos — Local services in Temescal Valley

Elevators never worked well since I started keeping my stuff here. You have to do a weird procedure to get the door to latch correctly or the elevator won't move. And apparently if you're not careful, the outer door will close then not open, leaving your stuff stuck in there. It just so happened the stuff that got stuck in the elevator was very old and very valuable. This happened on a Sunday around 3p. There is nobody there on Sundays. Can't get a hold of anyone accept customer service which was of no help. Spent hours there guarding the elevator so nobody would steal our stuff. Went back at 6am Monday morning and waited till someone got there at 9am so someone could finally get the door open. The girl running the office was defensive and in my opinion not empathetic. We were giving our feedback about not being happy about the situation and stating that the elevator needs to be fixed. Instead of getting defensive and irritated when the issue is obviously the fault of your company, make up for the issue by promising to report the issue to management and get the issue permanently fixed so it won't happen again. To be fair they did eventually offer a 2 week credit, but that's not even close to making up for the combined 6 hours or so that we spent guarding our stuff in the elevator before someone could open the door. And we were given absolutely 0 assurance that this wouldn't happen again. Apparently they've had someone out 5 times trying to fix the elevator. Can't trust this place. We'll be moving our stuff out ASAP and...

After touring every storage facility in the area, we finally found the one and let me tell you, while the units themselves may resemble others on the surface, the level of service here is in a league of its own. The reason? One word: Eric. From the moment we arrived, Eric treated us not as just another set of clients, but as valued guests. His warmth, professionalism, and grace are unmatched. He welcomed us with such genuine hospitality, it honestly felt like we were checking into a boutique hotel rather than signing up for a storage unit. He answered every question with ease, offered thoughtful suggestions, and managed the entire process with a level of care and attention that was both rare and refreshing. The facility itself is pristine, secure, spotless, and well-organized but what elevates it beyond the rest is the human touch Eric brings to the experience. You can tell he’s not just doing a job; he’s running this place with pride, intention, and heart. In a world where good service is too often an afterthought, Eric delivers excellence with such elegance that we were honestly blown away.

We left not only with a fantastic storage unit, but with full peace of mind, knowing our belongings were in good hands, and that we were too. If every business had someone like Eric at the helm, the world would be a far more gracious place.

Five stars aren’t nearly enough. This place-and Eric-deserve...

Hello my name is William Glenn Swain I am a customer at Corona Self Storage I'm so happy to give my review is sometimes it's hard to go to a place because you don't know what to expect because some of the receptionis or consultant they kind of give you a hard time but finally we can go somewhere that's great and we met with the manager and her name is Alma Alma but in the end we think she is fantastic she goes out of her way to make sure that you're satisfied at and that's a rare that she goes out of her way to make sure that everything is taken care of and a very professional way so we've been here approximately 4 months and we would not think about going to any other place since we met Alma at Corona self storage and we let the receptionist name Alma and with her I don't think we are the only one that feels this way we think that all the customers come in get equal same treatment which is great Professional Service so I don't know if this is a rating from 1 to 10 or 1 to 5 but if I could write her one 20 I will give her 20 because I don't think you will find any service anywhere else and I'm glad to be part of this organization I need storage and I recommend it all of my friends that this is the place and now he won't hesitate to think that they would not be treated as i am and I'm very professional friendly way again my name is William Glenn Swain and I'm glad to give the survey...