iPlayology - Indoor Playground & Kids Birthday Parties — Attraction in Corona

Definitely will not be returning. I’ve been there once before and had an OK experience. The first time we went there my kids were only required to wear regular socks when we arrived today we were told that the kids required grip socks and they were available for purchase. I told the person we needed socks and she sold us 2 pair making me assume the parent doesn’t need them. I didn’t think anything of it plus it’s not my responsibility to tell this girl that if I’m required to wear socks, she should sell me a pair too.

I purchased one hour of play and about 40 minutes into our one hour time limit a man walks up to me and points out that I don’t have socks on and he proceeds to tell me that I need socks. I immediately responded by telling him that when the girl at the front desk told us we needed socks she only sold us two pair , making me think that parents don’t need them since they are not on the equipment.

The man came back with a pair of socks and was trying to give them to me free of charge. I told the guy that since I have already been there for 40 minutes there really is no point in me taking the socks if I’m only gonna be there for another 20 minutes. It was a very awkward interaction.

Immediately afterwards, my daughter walked up to me, holding my autistic son‘s hand and informed me that a boy was hitting him. I didn’t think much of it at first. I just figured it’s kids being kids. It wasn’t until my son came back crying, a second time complaining that he was getting hit. I then stood up and kept a close watch on my son. Almost immediately that same boy grabbed him by the shirt and started punching him in the face. I had to yell out loud at the boy to tell him to stop. That is not something I wanted to do or should be doing.

We immediately started leaving, but I requested to speak to management. When I started explaining what happened, this man started walking away from me asking me who the boy was that did it. I don’t know what he was trying to accomplish by me telling him who it was. At that moment, I didn’t want any involvement from the other child or his family. I simply wanted to speak directly to the manager and let him know that they need to keep a closer watch on children since they have cameras. The manager never explained to me why he was going to speak to the family first. At the risk of sounding judgmental I feel like it would’ve been a better idea for this man to spend the time speaking directly to me instead of trying to speak to the other family first.

Overall, I would say the management and staff is terribly unorganized. Not the best thing to be when you’re working around children.

Updated:

The response I got is a joke. They waited until a bad review to explain why they were walking away from me when I was trying to talk to the manager.

Also, how hypocritical is it to illustrate policies that your own staff broke? Talking about all of the signs posted? Your staff acknowledges that grip socks are needed, I gladly purchase the socks that your employee put in front of me. If your policies are so important then why are your own employees unaware of them? Please don’t make it sound like it was my responsibility to reiterate the policy to your own employee. She told us we needed socks, I said ok, she sold me the socks. It’s not my fault she didn’t think to sell me a pair. Finally, if this policy is so important, why did it take you 40 minutes to inform me of it? I was sitting there next to parents with their shoes on, as well as the gentleman I was talking to the entire time who was wearing regular socks.

Noticed, this owner doesn’t bring up how uncomfortable and embarrassed he made me feel by presenting me with a free pair of socks as if I didn’t buy them due to the price. I didn’t buy them because your staff did an absolutely horrible job enforcing...

I took my daughters to this playground today and I had a great interaction with McKenna at the front desk. She was polite and kind, checked us in. I purchased two pairs of socks for my daughters and knowing indoor playground policies (to prevent dirt tracking in), I had my own socks. My MIL was with us, but she did not run around like myself, she was waiting for us by sitting in the comfortable chairs, with other adults who were sitting around as well. She was not planning to move around, she was relaxing and sitting in the chair.

Now there is a toddler area and I have a very active 2 year old and in order for me to keep close watch on her but not hover, I stayed in the toddler area. I was approached by Marco, the manager, where he saw me sitting in the toddler area and asked me "do you have a baby in there?" I looked at him and responded "yes I do." He asked me again, and laughed saying that "you know that area is for toddlers. Not for adults." I looked at him again and said, "thanks for letting me know."

I was approached by McKenna, who checked me in and I asked her if that was her manager, she said yes that was him and I shared my experience with her. I thought it was strange and rude that her manager had asked me if I had a child in the area and reminded me that the area is "for toddlers only." I told her I am not leaving my child unattended because she is very young and active, she could hurt herself. She was kind and apologized on his behalf. I said it was fine and I forgot about it. He came up to me and "apologized" saying that the area I was in was for toddlers only and I told him, "sir, there could have been a better way to approach me. You were completely rude." And he "apologized" again and he walked away.

Well, it didn't stop there. I was sitting with my MIL and told her the story and he came by and as an "APOLOGY" he offered my MIL "free socks" because she was sitting in the seat and it was against policy for her to be SITTING in the CHAIR with shoes on. I would understand if she was walking around and she was dragging dirt everywhere, but my MIL is of elderly age! He said that she was in an area where she was bringing in dirt and I stopped him right there because he started fighting with me!

I told him, "sir you need to stop. You have been picking on me ever since we've got here and this is not a very good experience for our first time here. You are telling me that I'm not allowed in the area where my TODDLER DAUGHTER is at and you don't even have a sign that says that!" He pointed to this sign (please see picture) that apparently says that I'm not allowed in the toddler play area.

I would understand if I was messing around in the toddler area and if my daughter was not in the toddler area but I was SITTING DOWN, WATCHING MY DAUGHTER. Apparently, adults are not allowed to sit in the toddler area. Marco was rude, inconsistent, and I did not appreciate being picked on. In fact, when I told him he needed to stop talking to me, there were THREE ADULTS WATCHING THEIR CHILDREN IN THE TODDLER AREA.

McKenna was kind and listened to what I had to say. She understood that as a parent, I was doing my due diligence to make sure my toddler was being tended to and assured me that I'm allowed to sit in the area, just like other parents are allowed as well. She was very kind and appreciated her and the rest of the staff who were very sweet and attentive.

Regarding my experience with Marco, I was disappointed by the quality of service I received at the indoor playground. It seems there may be an opportunity for improvement in customer service training. I found the interaction to lack the level of courtesy and professionalism that one would expect. It is quite disappointing to observe the management practices in...

Adorable indoor play place for toddlers and kids. I took my 6 and 1.5 year old this past weekend after scoring a Groupon deal for all day play for $20. I wanted to get us out of the house and out of the heat. This place is located in Dos Lagos close to the Citrus Grill/Taps amongst the stores. The place has been open 4 months and is very clean, which is a plus for me. The owners were there and very helpful and personable. It's a decent sized space with enough to keep the kids busy for a couple hours. They have a decent size play gym/obstacle course with multiple levels and activities including a foam ball shooting area and slides. There are 3 pretend/play buildings for the kids to play in, a toddler area with toys, 2 merry-go-round spinners (not sure what they are called but the kids love them). They also have a snack bar, snack area with seating, and a couple of rooms for booked parties. My kids had a great time and we will definitely come back. Check it out, you won't be disappointed.

*Parents please don't let you kids run around like wild animals in an indoor play place, that should be reserved for your home, yard, or the park. There were a couple of crazy kids in there running around recklessly as if they'd had sugar for breakfast, lunch, and dinner but the owner did a great job settling them down and having them walk so that no one got hurt by their rambunctious playing that their parents seemed to ignore while distracted on...