Thai Lotus Restaurant — Restaurant in Corona

Overview June 3, 2017: food was subpar (particularly spring rolls), service was terrible, and the staff was not knowledgeable about ingredients. Major let down, I will never eat there again because of the food and service, but also because they said their pad thai was gluten free, but it wasn't.

Food: We love thai food and this was definitely one of the lowest ranking places we've ever been. The food wasn't disgusting, but I can find at least 10 places that are MUCH BETTER and closer to my house. The spring rolls weren't fresh, the sauces had a strange flavor, their chili was not great, and their boba was harder than it should have been.

Service: our server started off well, she immediately took our order for drinks and appetizers (spring rolls) and the appetizer came out pretty quick, but she didn't bring our drinks. We finished our spring rolls and sat there for a while then someone else brought our food, but still no drinks. We asked the young lady that brought our food about the drinks and she took care of it, but this was the trend all night. Until finally our server never came back lol. She was at other tables, but didn't come back to us to bring us more water, the check, or finish things up.

Knowledge: my wife is gluten intolerant and they said their spring rolls and pad thai were gluten free, but based on our questions it was clear that they didnt understand much about gluten. At that point we should have walked out, but we stayed and took their word for it. I dont expect everyone to know everything about gluten so their lack of knowledge was understandable. But they were also 100% wrong about their spring rolls and pad thai being gluten free. My wifes body begins showing signs of gluten along a very specific timeline: about 6-8 hours after eating gluten she begins to get severe stomach contractions, 12 hours vomiting, etc. This morning my wife was sick with all the symptoms. Their spring rolls or pad thai definitely contain gluten.

Even if my wife didn't get glutened we would never eat there again because we know of much better thai food, but add that on top of everything else and they were...

Please read from the second paragraph on. I have changed my review.

They changed their venting and ventilation direction. I live in near by mobile home park. My house isa flooded with peppers, chilies, and hot onion spices that travel to my home 24/7. I ama highly allergic and cannot move. I feel sunburned,, can only smell the hot spices which makes my stomach actually think I've eaten these spices and acid pours into it, and I can't taste anything but spicy red-hot chilies all the time. Sometimes it makes me vomit. I'm a disabled senior and this was not a problem when I moved here. They literally are killing me.

The Manager returned my call after some phone tag. He was very friendly and concerned about my problem, and together we were able to figure out that it is not Thai Lotus that is causing the air pollution. He explained the filtration and venting systems, plus gave me the hours of when employees are in the restaurant. These hours do not match the problem hours.

I'd like to thank the manager for being so kind and concerned with helping me to identify where the bad filtration is coming. It's not THAI LOTUS. Thanks again Mr. Manager for all your help,...

Will never ever come here again. This restaurant was once a great place for my friends and I to sit down and have a nice almost weekly dinner. The service and quality of food slowly declined over the past few months, but today hit an all time low; the waitresses were inattentive, we had to ask for refills, the waitresses forgot about the appetizers we ordered, for the second visit in a row they messed up on my order, my plate had remnants of food that did not belong, and management was completely unapologetic. Finding remnants of misplaced food on my dish was over the top, unacceptable. When we enquired about it, management claimed that it was left over debris from a dirty strainer. The manager admired to not cleaning his cooking instruments in order to save money; cleaning resources, time, and labor. He ADMITTED to cross-contamination and then proceeded to be unapologetic about being cheap, disgusting, and having terrible customer service. We played nice and paid for our meals, but they are about to lose a lot of money; our weekly party of six contributed a decent amount of money to...