Precious Memories Florist and Gift Shop — Local services in Temple

I used Precious Memories Florist and Gift Shop to plan a surprise for my mother on Mother's Day. When the driver delivered the flowers, there was noone home. We had arranged that if anything happened to ruin the surprise, to call me. I did not expect that my mother and her husband would go shopping, so this was, indeed, something that would ruin the surprise and warranted a call. I would have instructed the driver to take the flowers to the neighbor on either side of their house and the neighbor would complete the delivery and still generate the surprise. I waited until 4:00 in the afternoon to receive a call from my mother, being happy and surprised. No call came from her, so I rang her phone. She answered and I wished her a happy mother's day, then I asked if they had any visitors. She said, "No", so I excused myself from the call with my mother and began calling the florist, who, of course, was closed. I ended up having to call my mother and spill the beans on everything that I had set up, and I had her search for the bouquet. The driver had left a note on the front door and hidden the flowers in the corner. My mother never uses the front door. They go in through the garage. So my mother found the flowers hours later and opened the card that partially read, "I know that you old me not to......" This establishment doesn't even quality control their spelling, and had me call my mother "old" on Mother's Day. I called to express my disappointment the following day and received an, "Oops, my bad." from the owner, basically. I was hot under the collar and needed to get off of the phone before I said something that I may have regretted. After a couple of days, I called back to see if we could make things right. The owner offered an apologetic arrangement, from me to my mother, be delivered. I told the owner that I had already apologized profusely for calling my mother old and trusting the wrong florist to help me create a positively memorable day, but was provided with a negative memory that my mother and I will have to look back on. I told the owner that an apologetic arrangement from them to my mother, along with refunding the generous amount of money that I spent for everything to be achieved as planned, only to have the driver not do the one thing that she should have done, call me. I explained that the refund and her apologetic arrangement would equal out her company's poor performance and we both could take a hit rather than just me taking 1 massive hit, my calling my mother old on the worst day possible, and the owner take a small financial hit as punishment. As far as failing to write the card with all words spelled correctly, I am beside myself on how that could "slip by". The owner ended up doing nothing in regards to refunding or sending an apologetic bouquet, and simply washed her hands of the situation. I would strongly advise finding another florist because this one has a very poor performance record and absolutely no quality control from...

Precious Memories Florist & Gift Shop is absolutely fabulous! Not only do they have stunning flowers and charming gifts, but the staff also knows how to have a little fun, especially when my brother Mitch is involved. Let me paint you a picture: Mitch lost a bet, and his punishment was to become a full-on “Flower Fairy” for a day. They say every fairy tale has a hero—well, ours came with a bushy beard, a tight pink tutu, feather boa, tights, frilly bloomers, and enough sass to make anyone do a double-take.

The staff welcomed Mitch with open arms and immediately got in on the fun. Every time they said the word “tutu” (which they made sure to say a lot), Mitch had to twirl around, give a dainty wave, and say, “I’m pretty, oh so pretty!” By the end, he had a little hip sway going, a dainty hand flip, and was getting just a bit too comfortable in his frills and lace. Watching him lean into it, batting his eyes and tossing his boa, was the highlight of the day—and I’m pretty sure he was enjoying the attention.

The best part? The staff didn’t let him just hide away in the shop. They encouraged him to take his “fairy show” to the streets, waving to cars and giving little “fairy curtsies” to passersby. Mitch put on such a show that people started snapping pictures and waving back. And thanks to Precious Memories’ social media post, the whole town got a front-row seat to “Mitch the Magical Flower Fairy” strutting his stuff. He was loving it, prancing around like he’d been a fairy his whole life!

When he finally delivered the flowers and cookies to the lucky client, he threw in an extra little twirl and gave them a dainty wrist flick that just screamed “fairy flair.” Let’s just say, Mitch left a lasting impression, and I’m pretty sure the staff is already planning his encore performance. And lucky for us (and maybe not so lucky for him), he still has a couple of deliveries left to make in that charming outfit! Here’s hoping Precious Memories’ wonderful team will help out again, because Mitch’s fairy transformation deserves an encore—and maybe a few more laughs!

Precious Memories, thank you for the beautiful flowers, the amazing customer service, and for turning my brother into the town’s most fabulous fairy. You made our day magical and gave Mitch a lifetime of “fairy” memories he’ll never live down. We’ll be back for more blooms and maybe even another...

These people said they delivered flowers but they WERE NOT DELIVERED!!!

We work from home and would have not missed the chance to receive the order, had it come to the correct address. Don’t know where the flowers ended up but on a very special day such as Valentine’s Day, for them to laugh at their mistake, and then lie in the review saying they were delivered. WHERE???

Our apartment office closes at 5:30. So are you saying that after indicating an apt number on the delivery address you ignored that?? I called my apartment Managment this morning and NOTHING WAS DELIVERED. But that’s right you said in your response that the flowers were delivered at 6:15 pm. So you delivered them after the office was closed and thought it was okay to leave them there???? I mean where were the flowers delivered to because they most certainly were not delivered to the address we requested.

I wouldn’t bother putting a request in to them because from all the other reviews these folks don’t take them into consideration!!! What a huge disappointment. Seriously do yourself a favor and GO LITERALLY ANYWHERE ELSE for flowers. Mistakes happen but you guys handled this so poorly.

Laughing and being completely rude saying “l I guess no one answered the door” WHAT DO YOU MEAN LADY?!? WE WORK FROM HOME AND WENT ABSOLUTELY NOWHERE! Then, to keep repeating they were delivered after we called you to say we had not received them. We were told that they are on the way and on the delivery truck.

What a poor practice. Why mark it delivered if you hadn’t dropped it off yet? Why say it was delivered when you can’t even confirm where exactly they were delivered to? Also how much time would it have taken to make a phone call?

I NEVER leave bad reviews because again mistakes happens. But you guys have poor service and others should be aware to not go through the hassle of expecting quality service from you because they...