I really did have high hopes since the original Bird Creek Burgers were so good, but I left really disappointed.
I was taking my nephew and partner out for lunch on a Saturday and thought this was a no brainer spot for a great burger. We first ordered the cheese curds with some marinara. The marinara was for some reason watered down and resembled something closer to soup. The soup had spilled out of the ramekin which soaked a good portion of the small amount of curds that are provided for $10. The amount pictured on the menu is not the amount we received.
The burgers we ordered were the Wildcat Pride (pictured) and two of the Jammed Poppers at a medium-well cook. I was still excited for the burger despite the cheese curds being a flop. This is a burger spot at heart so my hopes were still intact. My partner pretty quickly noticed a small amount of mold on the top of her bun as I noticed just how kind of thrown on the plate the fries were. Uh oh! I tried getting through my Wildcat, but I felt like it just didn’t have much flavor whatsoever aside from pickle every now and then. I ended up ditching the upper bun to continue on with a fork and knife since brioche just doesn’t work well for a burger in my opinion. It’s too much dry bread. I will say that when trying the patty on its own I could taste that it was decently seasoned though even the first bite felt like it had lost a lot of temperature. I also hated that the cheese on the Wildcat was very much not melted whatsoever. Maybe we hit an off day for the kitchen. My 18 year old nephew gave his burger a 2 out 5 when I asked him what he thought and added “Whataburger sounds pretty good right now.” I was pretty embarrassed after having been hyping the place up.
Anyone that says the prices are great are lying to you. For a brewery in Temple, TX the prices are a bit high. Even the beer was on the higher priced side. I can get a cheaper pint of craft beer at most breweries in Austin and the food would be way better. I got the Lamborghini Truck and thought it was a pretty good hazy IPA
I can’t say much about service since there really isn’t any. They bring you your food and that’s pretty much it which is fine. The people on staff that day were all polite and nice.
It’s very clear a lot of money went into making Bird Creek Burgers into Bird Creek Brewing and it shows inside the joint. Everything is big and open and new.
Overall we were all just disappointed with our experience. Would I give it another shot? That’s hard to say because I would for the beer… but I’d skip ordering food unless someone...
Read moreReally bummed out about our experience. Ordering food was super easy, and we were greeted by one of the staff who was helpful and explained the process. This was our first time there, and i really liked their outdoor seating area and the indoor/outdoor bar.
So, once you order food, you head to the bar to get your alcoholic beverages. That's where our experience wasn't great. First thing we asked was whether or not they had flights for their beer. This being our first time, we were interested in trying many of their items on tap. We received a very cold "no." And that was it. No offer to let us try anything, or maybe even some suggestions depending on what we like. Nothing. So, I asked it I could try a sample of the rice lager (which was delicious btw). No words were spoken, just got the sample plopped in front of me. My husband then asked for a sample, and again, no words spoken by the bartender.
I thought maybe the guy was having a rough day, or maybe that's just his personality. But honestly, it put us off so much that we didn't ask for any other samples, even though there were two others I would have liked to try. So, we got our two glasses and had a seat. Then, another person came up to the bar after us and he gets a warm greeting, told about the specials (first time we heard about them) AND gets recommendations and is offered samples as he's trying to decide what to order. What the heck?? My husband was even calling this guy "sir" and we got very cold treatment.
Then, the food came. First, the flavors are great. But my burger was not medium well, instead it was medium rare. My husband's was cooked properly (medium well), so maybe a fluke. But then, I realized my fries were garlic parmesan and not the truffle fries I ordered. I would have mentioned both to the waitress, except we never saw another waitress until 20 minutes later.
So all things considered, I liked the beer I had, the food had good flavor, but I just can't get beyond being treated rudely and food that isn't what I ordered. Disappointing for sure, but there are other places with good food AND better service, so I wouldn't recommend this one, and we...
Read moreThis started out so bad but ended up great! We had never been there before. Walked in at 11:30 on a Wednesday and sat down. No waitress for a few minutes. Finally decided since we didn't know the deal to scan the menu code on the table for the menu. Then my wife and I were frustrated. I decided to just order from my phone. I ordered my burger and then was asked to pay for it AND GIVE MY TIP THEN! Well I did but I was mad. My wife had to use HER phone to order since no one had showed up to help. She sent up to the bar for help. Finally a waitress came over to help her place her order. We were freakin' mad!! But then our food came. My burger was excellent. Cooked to perfection. It was brought out quickly. It was delicious.
Then the waitress brought out my wife's chicken sandwich and it was great as well. When we were finished I visited with our waitress. She apologized for our wait and confusion and stated they were short staffed. Imagine that!! I asked about the business. She's been there since 2019 which said a a lot to me, being a former business owner. She then gave me the history of the place. She was AMAZING! She admitted customers had complained about the technology.
My advice would be for the owners, who she said were awesome, should really consider this ordering model. They have a great product. The room looks fantastic. But for those that just walk in, it's super confusing. The locals know to just walk to the back and order on the terminals. We watched it over and over.
I also think it's hard for a customer to give you a tip, up front, not knowing what your experience is going to be! Also, since you're paying for a $16 burger, a tip of $3 for simply bringing the burger to your table is a joke. We got our own drinks and refilled them. We did everything except go into the kitchen and get the burger ourselves!!!! Not good!
Your waitress, black hair and fairly tall, I failed to get her name, saved the day. She was excellent and really calmed me down. She deserves a pat on the back...
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