American National Bank of Texas — Local services in Terrell

Nothing is convenient about this bank. Absolutely nothing. Their lobby is alwayed closed. If you work 6am to 3pm, be prepared to take a vacation day to speak to someone. If you need a substantial amount of cash out of your account to buy your daughter a car for graduation, transfer it to another bank. Ask them a question and you may as well asked for a kidney. Short, snippy answers to questions. Direct deposits seem to be always late. Just an all around crackerjack operation. You'd think there would be a more personal touch with a smaller bank but...

I had them for over 10 years, at first they were good, but then more and more often my card info would be compromised by a “breech on their end” and had to get a new card every few months. And then today, on Black Friday, they froze my account again, for no reason. I’m sick of it and moving on. Their lack of customer service is sad. I have to take off work to go get a new card, and of course I can’t call them or get a new card on...

Bad customer services not professional and don't deposits anything in the ATM if u want ur money to be deposit into ur account because it's not going to work the lie they tell 10 day hold on ur check ...Why have a ATM if it doesn't work properly!!!!!!So glade I switch banks and my new bank doesn't have...