Jack in the Box — Restaurant in Terrell

Me and the girls here in our office very rarely frequent fast food places for lunch because typically you just don't get the customer service that once was, anymore. We went a little outside of our comfort zone and decided to go to the Jack in the Box here in Terrell. Let me tell you, the manager of this establishment was the nicest, most hands on manager I have seen at a fast food restaurant in a really long time! He was helpful with his staff and very attentive to his customers. I personally have had an almost year long strike against Jack in The Box due to some (more than one occurrence) very unprofessional service I received at the location in Kaufman. I am so glad we went into the Jack in the Box here in Terrell today. The manager restored my faith in the fast food industry. There are still some people out there that take pride in what they do and try and go above and beyond for their clients! I wish I would have gotten his name so that I could give credit where credit is due but hopefully he will see this and know that his hard work and dedication did not go unnoticed, not by this customer, anyway!!! if it would have been an option, I would have given 10 stars for the service I...

So I had just went to eat there and ordered the Texas double Jack 2 tacos with fries and drink for $10 well the fries were so old you could barely bite into them as well as the tacos I did eat those but my burger I got 2 bites in the spit it back in the wrapper the burger patties tasted like some kind of cleaning agent. Almost like bleach so I take the burner up there and the lady who first helped me was going to give me my money back I was like na I ate the entire meal but this I just want it remade. Well I'm guessing it was the manager who come from the window area and refused to remake the burger since I already had eaten the meal so after revealing the chewed up and spit out food in front of other customers and the Hobbit sized manager is still refusing so I just threw the burger on the counter stating well you may not replace it for me but you best take my refund and pay for a higher education for you and your crew. I do know that I will never spend money at that location again. I mean how hard is it to just how hard is it to replace a burger that tasted...

The food here is often good, sometimes hot and fresh, I'd say average to good overall. The biggest problem with THIS location in particular, is you n e e d to check your bags thoroughly before you leave, I don't care how upset the guy behind you is. Your mileage may vary, but 85% of the times I've been here, over the course of several years. (especially for drive thru food) I have been shorted on my orders, or just given the wrong thing entirely. I can excuse the odd small fry instead of a medium, or a Pepsi instead of a Coke, but this place is just unreal. I've sometimes been given less than half of my order both at the window and at the counter, and I have had to argue even after showing my receipt, that they haven't given me what I paid for. The only reason this particular reviewer is still compelled to go, is because it's a cheap lunch at times, and I still want to give this...