Dairy Queen (Treat) — Local services in Thornton

Terrible customer service, and they give you smaller sizes than what you pay for. One time, ordered a small blizzard, and was given a mini. Just tonight, ordered 2 medium shakes, and didn't realize until I got home that they were small. Couldn't go back either, because I never received a receipt --- how convenient. I hate this location, but it's the one close to me that has orange Julius. However, an occasional treat in which I am charged more, yet receive less, is becoming frustrating. Try to avoid this location. I'll be driving further from now on. They just need to close this one. Waste of $30. They probably up charged my medium blizzard too, but since I wasn't given a receipt, I don't know. Actually, they did charge us more, I just don't know how. After placing a duplicate order for the same location in the app, the total should have been $28.70, yet I was charged $29.24. This was for 2 medium shakes (but I was given SMALLS), 2 large juliuses (they actually got that right), and a medium choco brownie extreme blizzard (I assume I was given a medium and charged for a medium, but with their poor track record,...

Edit: No one called me the day they opened again either. If they actually made my custom cake (with my son's name on it) then I would have expected them to be wanting to get it to me since they can't sell it to someone else. So, I suspect they never even made it in the first place.

I ordered an ice cream cake for my son's birthday that happened to fall on Easter Sunday but was unable to pick it up because the location was closed. I got there and there was someone parked in the parking lot but the store was locked. I peaked inside and the lights were on, so I thought maybe someone was inside but no one came to the drive thru and no one answered when I called. (Although, 2 of the times I called it picked up for 10 seconds then disconnected, instead of going to voicemail like it did before). I totally understand that they weren't open due to a holiday but I ordered the cake several days ahead as was required since it was a custom order. No one called me to say that they couldn't fulfill the order since they'd be closed, which is what should...

The ice cream still good but just wish they had a responsible adult supervising what all those kids there are doing, there is like 6 or 7 youngsters working there and only one of them knows what she's doing, the other 5 or 6 have no clue and you can tell by their attitude that they don't want to be there because they put zero effort on what they are doing, we were there waiting for our order and they forgot about it, some other customers came in, order and left with their stuff and no body care about ours, after minutes waiting finally the one person that actually was working and paying attention to what was happening came and give us our order, sometimes this type of things are the ones that make you don't want to go back to a business like that, and the tables and floors can use a little cleaning because they are very dirty, anyways maybe they just need some guidance and some more training,...