JR Furniture Tigard — Local services in Tigard

MAY 18, 2017 UPDATE. CALLED JR AGAIN TODAY BECAUSE EVEN THOUGH THE OWNER SAID "SOMEONE WOULD BE REACHING OUT TO ME" LAST WEEK, STILL NO CALL. CRAIG, THE MANAGER, ANSWERED AND SAID HE HAD JUST TRIED TO CALL ME AND LEFT A MESSAGE. I HAVE NO MESSAGE ON MY PHONE. CRAIG SEEMED HAPPY TO TELL ME THAT MY PILLOWS WERE AT THE STORE IN THE RIGHT COLOR AND I COULD COME PICK THEM UP ANYTIME. I TOLD CRAIG THAT I WAS NOT GOING TO COME TO THE STORE AND THAT THEY NEEDED TO HAVE THEM DELIVERED BECAUSE THIS WAS THEIR ERROR. I'VE BEEN WAITING A MONTH. HOW LONG DOES IT TAKE TO MAKE TWO PILLOWS? CRAIG SAID SOMEONE WOULD GET BACK TO ME THEN AND LET ME KNOW WHAN A DELIVERY WOULD BE COMING TO NEWBERG. I ASKED HOW OFTEN THEY COME TO NEWBERG AND HE SAID ABOUT EVERY OTHER WEEK. I TOLD CRAIG THAT IT WAS UNACCEPTABLE TO WAIT ANOTHER TWO WEEKS AND THAT IF THEY COULDN'T MAKE THE DELIVERY RIGHT AWAY I WOULD BE FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU. CRAIG ASKED ME TO HOLD AND THEN SAID THE PILLOWS WOULD BE DELIVERED NEXT TUESDAY AND THAT SOMEONE WOULD CONTACT ME MONDAY TO GIVE ME A 3 HOUR DELIVERY WINDOW. SO NOW I HAVE TO TAKE TIME OFF WORK A 4TH TIME TO DEAL WITH THIS. VERY POOR CUSTOMER SERVICE. . A GOOD MANAGER WOULD OFFER TO DO WHATEVER IT TOOK TO HAVE A SATISFIED CUSTOMER. DELIVER THEM HIMSELF? ASK ANOTHER EMPLOYEE TO DELIVERY THEM? MAYBE DROP THEM AT UPS SO I HAVE THEM TOMORROW? ABSOLUTELY NOTHING. I'LL KEEP YOU FOLKS POSTED.* While I appreciate your offer of 2 free pillows, I'm not really interested in pillows that have been used by your customers trying them out. I just want the pillows that I ordered and were promised almost 4 weeks ago. Very poor service. If you would like to make me a happy customer, I would be interested in swapping out the small recliner that doesn't work very well with a larger one. This would make me a very happy customer and I would sing your praises all over town. Do you know when I will be called by anyone?** We ordered a sectional sofa February 17, 2017 from the Tigard store. Bill, the sales rep, was pleasant and the purchase went fine. It was a Stanton build to order so we were told that due to the recent weather it would take 6 to 8 weeks. Of course we had to coordinate getting rid of our old sofa and having the carpets cleaned, so because it took almost 9 weeks for the delivery, we were sitting on lawn chairs for 2 weeks. I called to inquire about the delivery several times and the manager finally agreed to knock $50 off of the $100 delivery charge. The delivery men, while professional, didn't take their shoes off, so my clean carpet was dirtied up. The sectional had 3 recliners, one of which did not work, and the two pillows were the wrong color. We had to schedule NW Interiors to come out and figure out why the recliner didn't work. The gentleman form this organization couldn't figure out why it didn't work so took pictures to research but also found that one of the brackets on the big recliner was bent and needed to be replaced. A week later, he came back with the replacement bracket (so this is the third day we had to take time off work to deal with this), but had no solution for the recliner until my husband asked about swapping the console and smaller recliner to the other end of the sectional. Once placed there, it seems to work better. It does not recline as easily as the other two though. So, here we are more than 3 weeks later, and I still do not have my pillows in the correct color and have not heard one word from JR. We asked the office manager about some kind of discount for all the trouble and he said that he couldn't because the paperwork had already been sent to the finance company, which I know is a lie. A discount can be applied at any time. Overall not a good experience with this purchase at all and I would not recommend them to anyone. And what is up with Stanton? Don't they put the pieces of a sectional together after they build it to make sure it works properly? I won't be buying furniture...

My name is Moises Morales with my wife Elizabeth Morales we bought a furniture set on June 20,2020

Today is September 22,2020 we still don’t have our furniture it’s frustrating becouse they keep saying nex Friday through this weeks ad firs they brought me the floor model thinking I was going to put up with that Or I wouldn’t notice. But we did notice and called maneuver and complained I ask for my money back and they said they whant give the money back. And they try to intimidate you but telling you that they olways win

If your looking for furniture don’t go there go somewhere else. We purchase the furniture on June 20,202 they promise to deliver within 4-6 weeks from the time of purchase when the 6 weeks ware up we called to get an update on our merchandise and Frank kept pushing us out the date of the delivery, laying to us every Friday of every week that the furniture was going to be there so they can deliver, making false promises, finally on august 17,2020 8 weeks and 2 days later they deliver the display furniture but they deliver the display model, I call to the store immediately and he started telling us lies, I even went to the store my self on august 31, 2020 to complain to him about our furniture and all he had was arguments about why they could deliver the new furniture I’ve told then to come and pick up their old furniture, that we did not wanted that furniture he told me he couldn’t because they don’t give money back to the costumers witch is a scheme, I told him that we paid for new furniture not old furniture, all he did was make excuses for him and the company.

they breech the contract when they did not deliver the furniture on time like they promise is stated in the contract therefore is a breach of contrac, Frank lied to us about delivery dates on the furniture, I told him I did not wanted the furniture anymore and he said in a threatening way that they always win that they always get their way, I’ve tried to work with them but I’m fed up with his lies.

When I contact him about the furniture and about the delay, august 17, 2020 he lied to me saying that the warehouse brought the wrong furniture, they delivered the floor model furniture and after him seen that I was not going to be fooled because of his scheme. He blames the warehouse.

Then Frank said on august 17,2020 chose a furniture piece that goes with the furniture that you bought and I will give it to you for free no charge, then he saw that I was really mad and he said that on top of that he was going to give us back $500.00 that he knew how to make the furniture look like a loss to the company and that he would give it to mee.

So, if he is scheming his own company to make up for what the customer are saying about their service, this tells that the company its not a transparent company with its customers. And until this day I have not receive nor the help, the money or the extra piece that he promises.

They tried to contact me and my wife about having to come to fix the furniture but all they came to do it to look at the furniture to tell us that they could fix it Then its been two month he calls Monday 16, of November 2020 to come and fix the furniture.

But we are fed up with this situation, we want then to come and pick up the furniture and we don’t want their business because of their lies. And till this day we haven’t seen any help from...

Purchased a living room set a few years back from here and wanted to get an additional couch to match the set. My daughter reached out via phone and spoke with Levi a few times and had a wonderful experience with him. He was so helpful and friendly. We spoke with him a few more times via phone when the couch arrived early to the Tigard, OR location. However, when we went in to pick up the couch Levi was helping some other customers. Unfortunately, we were rudely greeted by Mark, apparently the 'Store Manager'. Mark was very off-putting from the first interaction my son and I had with him. When we went to pay our final bill, I had forgot we had already paid the first half of what was owed via phone. He then made a rude comment saying "what, did you think you were getting it for half price?' His tone with us was shocking! We explained we had forgotten we had already paid the first half via phone with Levi on the day we placed the order. Mark seemed very inconvenienced to help us, he was unfriendly and had the worst customer service and attitude we've ever experienced. He then sent us outside to the warehouse area to pick up the couch and said they would help us out there. I realized he hadn't provided any paperwork or receipt of the purchase so I went back into the store and asked for a copy of the receipt. He said "I asked if you wanted it via email" I said, "I don't believe you did as I don't have a personal email and always get paper copies of my receipts for my records." Mark seemed as if he was once again inconvenienced and annoyed with our presence. My son and I were shocked by our experience and walked out saying we will never step foot in there again as long a Mark is working there. Sadly we really enjoy the store and love all the different items they offer but the customer service of the store manager was unacceptable and has completely changed our outlook on JR Furniture. When I called in to speak with Levi about our experience with Mark I was told he wasn't back in until Friday. I asked to speak with a manager and ended up sharing our experience with another team member there, via the phone. They mentioned Mark is someone who is very hard to work with and that they get a lot of complaints about his customer service and is a reason their store has a bad reputation. This experience was very unfortunate. Hoping the owners acknowledge Levi's excellent customer service and go their separate ways with their "store manager". Sadly the store manager is the reason my son, daughter and our friends and family wont be shopping at J Furniture any longer OR until they have store manager who expresses better customer service to their customers and paying customers for that matter.

-The...