Planet Fitness — Local services in Tigard

Edit/ update 04/19/25 - This morning I received an email from a Daniel Sotelo , apparently Director of Operations. It wasn't to ask about my side of things or what occurred. Without listening to my side he canceled my membership with no discussion with me. How disappointing for a leader to not take both sides into consideration or hear somebody out before making a decision. After all as a corporation you have taken my dues for several years now. Planet Fitness do you not believe members deserve more respect then this? As a leadership team Daniel don't you believe you should've had the decency and courtesy to hear my side of things even if the end result wasn't in my favor . I still would've liked to be treated as a decent human being with respect. I'm shocked by the treatment .

I have been a member awhile and recently moved to Tigard and started using that location. When I initially joined I asked if I could show my legal photo ID in lieu of posting my photo on planet witness site. They have a note that pops up that states check ID, and when i come in i identify myself. I pay my membership on time, I'm kind and friendly and don't bother anyone. In the last several years I have never had an issue. However when I started coming to this location the harassment started. Interrupting on the treadmill when I had started my workout, calling, sending emails and threatened me telling me that I have to take a pic or be barred from the gym. I responded back to the email and asked to see a copy of the policy. I received a response and wanted to think it over a couple of days prior to responding. Apparently the manager Wesley told staff to call him if I arrived and harass me. When I went to the gym this evening staff checked me in then waited until I got on the treadmill and started walking to come over and harass me and try to force me to take a pic. He told me Wesley stated that he is to force me to leave the gym if I don't comply. The situation was embarrassing, I felt humiliated and harassed. This is a gym membership folks , Is it really necessary to force someone to leave over this and humiliate them? Could Wesley not have been reasonable and said please have her reach out to me tomorrow so we can discuss. The thing is it has not been an issue at the other Planet Fitness locations over the last few years. I went to the gym to relieve stress and ended up humiliated and crying forced to leave. Seeing this the other front desk staff says sarcastically have a good night after they kick me out . The thing is this could've been handled so much better. I'm disappointed in the way I was treated. I would never treat a customer this way. As a manager he could've listened and said this is what I understand the policy to be. However I know you have been coming to the gym as a member for some time , let me run this up the chain of command and see if it's acceptable to continue as you have been doing which is identifying yourself with ID. However he chose to harass me and instruct his staff to kick me out. The staff member in question was very calm and polite which I appreciate, but was forced to do what his manager instructed which led to an awful situation and outcome. I really don't get why Wesley tried to take such a hard stance on this. The situation has been handled...

Reflecting on my time at Planet Fitness, I feel compelled to warn others against choosing this gym due to several glaring issues that tarnished my experience. Initially drawn in by its shiny façade, I soon found myself entangled in a web of hidden fees and charges that were conveniently left out during the sign-up process. It felt like a bait-and-switch tactic, with the gym operating on a predatory system where members must navigate strict notification deadlines to avoid unfair charges. Despite its outward appearance, Planet Fitness revealed concerning signs of neglect and mismanagement. From malfunctioning water fountains to an indifferent staff, the overall atmosphere lacked the attention to detail and customer care one would expect. This sentiment was epitomized by my interaction with a manager named Garrett, whose dismissive attitude and lack of empathy only exacerbated the situation. Garrett's response to the malfunctioning water fountains was particularly telling. Instead of addressing the issue with urgency and compassion, he suggested purchasing overpriced water bottles for $3.00—a solution that felt more like a sales tactic than a genuine attempt to alleviate the inconvenience. His lack of professionalism and leadership skills underscored a broader problem within the establishment. Garett, was very condescending and passive aggressive, When I told him I will be writing a review, he says " Bye then". Not once said "Sorry" and said I am also welcome to drink from the water in the bathroom. I canceled my membership because of staff interaction. Beyond the financial and operational challenges, the gym's atmosphere was uninspiring and focused more on upselling than fostering a welcoming environment (never once said Hi, welcome). Classes were lackluster, and the equipment, though new-looking, lacked durability and options such as Chest bars... This disregard for member satisfaction and value for money highlights a fundamental flaw in Planet Fitness's priorities. Furthermore, the Black Card membership option, marketed as premium, failed to deliver on its promises, with amenities like massage chairs and tanning beds rarely utilized and fees far outweighing their value. In light of these issues, I cannot in good conscience recommend Planet Fitness. Portland offers superior alternatives like Crunch, GoldGyms, LA Fitness, or 24-Hour Fitness, where patrons can expect a more enjoyable and fulfilling workout experience without the hassle of hidden fees, indifferent management, and...

Alright, the 1 star is due to manager policy. Let me elaborate. I think the gym functions as well as any other planet fitness in terms of equipment and cleanliness. Overall, pretty solid affordable gym.

However, I ride a motorcycle 9-10 months out of the year. Currently, it is my only form of transportation. I came from the Clackamas location previously, and I was always allowed to leave my helmet up front behind the desk (since the lockers are too small to accommodate helmets). For some reason, its the policy at the Tigard location that they are not allowed to do this.

The solution provided was A. Don't bring a helmet. B. Leave it up at the desk space to the left of the entrance (Anyone would simply be able to walk out with it). C. Walk around the gym with my helmet.

This baffles me. I find it hard to believe that I am the only one who rides a motorcycle to the gym. Even assuming I have a lock on my bike, its oregon, and it will undoubtedly rain and soak my helmet. I understand trying to protect against accusations of a scratch or damage, but again, Ive never once had this issue in the years I went to other locations.

This is more than a minor inconvenience for someone who rides year round.

To be clear, the employees are understanding and polite. The manager was slightly rude,...