Ulta Beauty — Local services in Tinley Park

Was very unhappy my Ulta service , quick background I am platinum member and shop normally at the Hodgkins or Orland park location. This was my first time doing a pick up in Tinley because Tinley was the only location that had my product in stock. Soon arrival I waited in line for my order, before the pick up process I had made it know that I ordered my item the day before And that I had gotten an email to receive 200 points for any purchase over $25. Of course I wanted the extra 200 points to get the rewards. I told the girl multiple times letting her know if we can do the return exchange and that I wouldn’t mind the process of waiting and she was completely fine with it. I had also asked if I should just cancel the order , but I don’t think she understood what I was trying to do . She did the pick up first and then went to do the return/exchange for the same product ( so I could get the extra 200 points) she called her manager over because she did not know what she was doing. While the associate was speaking to the manager she was also making it sound like it was my fault and that I had ordered it without activating the point when I explain multiple times to her that the promotion had started the day after my order was created. Anyway, the manager had said I would have to wait 24 hours and then could do the process of a return exchange or call customer service (which I had also explained that customer service did not do that for me last time I called and asked) Which is very very very inconvenient for me because I work 2 jobs and don’t normally have the time to do that. As a loyal Ulta customer I am pretty disappointed that the employee does not know the policy and instead of me canceling the order, I have to find the time to go back to Ulta.I have tried calling customer service in the past about a similar problem where is was a one day 5x the points and unfortunately customer service had said it would have to be under the same order to get the points. At least the 200 points is for the week , so I guess that’s the only plus side.i know 200 points isn’t an extreme amount , but it would’ve been nice not having to go through all of this because an associate didn’t know the policy. Reply to establishment: correct, which is why I would have canceled my pick up and created a new purchase for the same item. Thanks for the...

The store was very organized. But what stood out the most was the staff, absolutely amazing. When I walked in I was greeting with a hello from the cashier, as well as I noticed this with every single person that walked in received a delightful welcome from her. When I proceeded to shop I was approached my numerous employees checking on me and seeing if they could help me. Once I did have a question I walked over were some employees were fixing products on shelves (pretty much staying very busy and making sure the store was looking straight and nice) and I didn't even have to say anything, they acknowledged me first and asked if there was anything they could help me, even though one of the girls had already asked me once. Which I thought this was amazing due to the fact I didn't have to get their attention they were grabbing mine instead, five 5! And the girl Kaitlin was so helpful explained everything that I asked about, helped me find something that would fit best with my skin type instead of just trying to sell me anything there. She took the time to learn about me and she thought about a product that would fit me personally. Then she proceeded to explain everything in it and what each product does and why she recommends that exact product. She made me feel really comfortable with talking to her about my skin type and the current products that I use. After she gave me her card and took my information because she wanted to call me in a week to see how this new product works for me and she expressed that if it doesn't work out for me to let her know and we could work together to get the right product for me. Never have I walked into a store and had such an amazing experience with sales. I won't go to any other Ulta after my amazing...

I went to the salon to get a nice burgundy brown color, and left with hot roots and Ariel red hair. My stylist knew I didn't want vibrant red, so she mixed purple and red and assured me it'll turn out exactly how I wanted. She applied the color, and then dissappeared and didn't come back for AN HOUR. My scalp was on fire, and she never checked to see how it was processing. She washed and blow dried and you could see she knew it wasn't right by her face, but totally hid it and shooed me out the door before i could really look. I paid my $200 and left. As soon as I left, I saw how bad it was. I called and got no help other than "you can come and we can add more red". So I went to Sally and bawled begging for anything to fix it, and the stylist there was so furious there that she had a few choice words for ULTA because it was literally that bad. We marched back over and showed in person everything that was wrong, and the manager (male with short ginger type hair) said "I'm not sure what to say, other than we can set a consultation with the stylist to see what she has to say but I can't give a refund." I explained she already said to add more red even though I already looked like Ariel with crazy roots and he said "oh well the that's just what you'll have to do with her. When would you like another appointment with her?" The stylist from Sally lost it, and blatantly said you don't add more red to this and couldn't believe they were licensed. Bottom line, I didn't go back there, I didn't get a refund, and I would not...