The 2 stars is most definitely NOT for the water park...that gets 5 stars!! The hotel was terrible. I booked a king suite, it certainly was far from what I expected which was what was shown on the website and the printout they have at the front desk. The rooms smelled terrible, like old wet clothes. I understand it's a water park, wet clothes all around but at least have some sort of air filter or something that helps. The sink was clogged and dirty, the bathrooms didn't have shampoo, there was no coffee maker, I asked the guy who checked us in, he said text a number he pointed to and ask them for anything needed. They no longer have coffee makers in the rooms - he could have said that from the start. I texted about the shampoo, "Housekeeping has been notified" still never received the shampoo. When I called about the sink I again asked for shampoo, the woman said I need to go to the front desk and ask for it. Simple thing like shampoo I had to fight for....wasn't worth my time anymore. For the amount of money paid for the room, minus the cost of the park of course, it wasn't worth it. I would probably have had better and cleaner service at another hotel. Water park 5 stars, hotel 2 stars only because they changed the towels and was convenient to walk to the park...
   Read moreWe stayed there for 3 nights and 4 days. The hotel room with two queen beds was spacious enough but didn't make up for the fact that my 18mth old ended up with horrible rashes all over his face from sleeping on the sofa bed. The first night we had dinner at Brandberg's which was probably some of the most bland food we ever had. I ordered the chicken paillard which is literally a tasteless hard piece of breaded chicken with some lettuce mixed with mayo on top. Figured maybe a quick dessert at The Last Bite would be better, but even that was disappointing. Everything is either overly sweet or not quite there. The silver lining of the trip was the water park. We rented a cabana and that was nice. Overall the waterpark was very clean, lots of areas for kids of all ages to enjoy themselves. We decided to leave Saturday night instead of Sunday and ordered food from The Final Cut which was actually very good! Overall the price wasn't worth it and we probably wouldn't go back and stay...
   Read moreNever go to the sandusky resort horrible time my son is autistic and 5 and they had no care he was upset he has low muscle tone and we had to walk a long way three times because they gave us three wrong room bands they would not credit us a night then they gave us someone else's room band it's a joke I called and left msgs on there machines and no one is calling me back when I called and talked to a supervisor the first time she's like im sorry about ur son but there's nothing we can do for u what this company makes millions and u can't grant my son a make up night because u messed up three times and we had to walk for a half hour just to get are stuff in are room...
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