Macy's — Local services in Toms River

My sister ordered a 25$ cream to be delivered at the store and asked me to pick it up for her. She was in another town and I was at the mall at that moment so we found it convenient to save her time. She forwarded the email confirming the purchase to me. When I came to the customer service desk, the lady asked for an ID to pick it up, I said that I am picking up for my sister, showed the email and had an ID with the same last name. The shop assistant refused to give it out to me, but she offered to contact the manager to ask if she actually could give the cream to me since that was the first case and wasn't sure if it was allowed to do so. After contacting the manager she confirmed that they are still not allowed to give the order to the person whose full name on the ID doesn't match the one in the email. I thought that was understandable and left. The same day my sister had to drive to the store and guess what? They didn't even ask for an ID. How come different shop assistants use different policies in the same store? Another thing on the same day: I was browsing bags and wallets in the bag section. Not a single shop assistant was there, simply deserted area. When one finally got to the department, I asked if the bag I wanted to buy was genuine leather or not. The assistant's answer was "I have no idea". She tried to look at the tags on the bag but none of them had any information about the material. Anyway she started to convince me it was genuine leather since the starting price was $168, and on clearance $66. To me it didn't look nor feel like leather. So I was thinking whether to buy it or not when the shop assistant said that "sometimes you go out of the store and think about buying an item or not, and then if you keep thinking about it , then you come back and take it". After these words she took the bag away from me and said "I will put it back for you" and just took it away. I was purely considering buying it, but after the woman not viewing me as a potential client I decided not to. After all, I believe that this store has really poor customer service that doesn't really...

I needed to return an an item. I walked around the cosmetics department for several minutes, when I finally found a group of gals that supposedly worked there. I stood beside them for a few minutes while they laughed & talked about NOT WORK, I tried to let them know I needed help, when one gal answered her cell & barked a few orders, hung up, & told the group to follow her. (I tagged az long, because I still needed help, & didnt see anyone else...) they went to a different counter, & the leader finished up her story from earlier. The story about being at a club, her boyfriend,& somthing else I wasnt interested in because, oh yeah, it didnt involve Macys. Cosmetics, or me.. I literally said, "excuse me, I need to..." & was cut off by the 'leader' starting yet another story...I interrupted her. Or tried to, a few more times...holding up my little bags & blurting out "RETURNS???" & Hi there!" Finally, I moved from next to the 'leader' to in front of her. In the middle of the circle.."LOOK, I REALLY NEED YO RETURN..." THE leader interrupted ME! "Let me fi d someone who can help you, HUN..." I HATE being called HUN. Its dismissive & disrespectful.... I followed her like a puppy from empty counter to counter until she found someone who actually was working there, & went back to her group of adoring fans to tell more stories of late nights out. I looked at my watch & realized I had been in cosmetics 13 minutes. THIRTEEN MINUTES!! THAT, is unacceptable!! I mentioned that little fact to the new worker, who apologized profusely. I asked her who the little group was, & she told me the "leader" was actually the manager of the cosmetics department of MACYS, Freehold Raceway Mall. I was a little more than angry, so I decided to make my way to customer service, (doesnt exist) and the offices,(EMPTY...NOT A SOUL IN SIGHT!) THIS IS WHY BRICK & MORTAR STORES ARE CLOSING!!!!! The customer service is AWFUL at The Freehold Macys. I will not shop there...

A teenage boy, or at the very least a young man under 21 with a vertical license, was asked to apply for a Macy's credit card on the second floor cash wrap around 1:30 on Monday, October 13th by the older gentleman running the cash wrap.

I assumed based on the tone of the interaction that maybe this boy was another employee. No! Just a regular teenage boy applying for a Macy's credit card.

I feel deep down beyond terribly that I did nothing to stop him. The cashier did not share my sentiment at all that this was a wild decision for a teenage boy buying one singular coat to make. However, who even asks a teenage boy making such a small purchase to open up a card??

I understand as a former retail worker that there was quotas to make for credit card sign ups. However, this was beyond egregious and I can't help but wonder based on the speed of the transaction whether this CHILD!! even knew what he was signing up for truly.

There were two adults in the room, myself and this cashier, and we both failed this young man and he will be the one to suffer the consequences. I get protecting your job, I do- but after the fact to look me in the eyes and pretend that IM the crazy one for second guessing this decision is nuts.

The cashier was immediately dismissive and annoyed that I so much as commented on the interaction. I get the feeling that he knew this kid was easy prey and that he could quickly sign him up without a moment to think or digest.

Store credit cards are predatory in nature and to hand one off to a teenage boy without a second thought is just morally reprehensible. Even when I worked retail, I would nudge clearly inappropriate candidates away from the store card.

In times like these we have a duty to look out for one another. If it was his grandson at the cash wrap then I am sure he would be just as outraged. The blame is not just on myself and this cashier, but on the Macy's brand for encouraging and incentivizing this behavior...