The Home Depot — Local services in Topeka

my receipt number is 2207 62 75176 08/25/2024 7742 I checked out 1216. I visited the store today and bought some lumber and a shower base. The gal at the self-checkout station came over to me and hoovered, but to be fair, she stated that the bar code on the smartside trim sometimes didn't scan; I was on a phone call at the same time, so I couldn't verbally interact. She was correct though, the 1x2 smartside trim wouldn't scan, so she put it into the system and then did the rest of my lumber. No big deal. As she walked around the cart, she saw the shower base and I informed her that I needed it rung up separately. I finished the lumber purchase and then checked out the shower base. I went to leave but turned and thanked her for her help and her immediate response was to question me about paying for the shower base. I was dumbfounded and still had the receipt in my hand, so I held it up and told her I paid for the shower base, THEN she grabbed the receipt out of my hand to look at it. In the time I spent waiting to check out and while I was checking out, I NEVER heard her ask anyone else if they paid for their purchase or look at anyone else receipt. The only difference between me and the other people I saw go through the self-checkout is that I'm a black guy. Now it appears she only scanned in the rest of my lumber because she thought I was going to steal something. I didn't do or say anything that warranted that kind of treatment and after she snatched the receipt from my hand, the only thing I said to her was "Really?". To which she said she "had a headache". As a black man and a veteran, I find the way she treated me to be repugnant. I don't know what she thought gave her the right to treat me like that, but "I have a headache" sure as hell can't be an...

I am very disappointed. I have purchased all of my appliances from Home Depot for the last 14 years. Different stores in different states and always had a great experience. My wife called today and waited on hold for 15 minutes, and nobody answered. I called when I got home, and got nowhere. I talked to an employee in appliances and was told that they don't ship them to the store for pick-up and won't ship to my house. Which is 69 miles from the store. When I asked how I could buy one from them, I was told they have one open box refrigerator in the store. He did mention that sometimes the manager can get it shipped to the store, but the other "metal in the truck can bang into it, and it's not return-able." Really, that's the story you are going with. I find it hard to believe that The Home Depot hasn't figured out how to ship appliances without damaging them. I called back to speak with the store manager to see if we could get something worked out, aka pay a delivery fee or something. Justice told me that she was "one of the managers" and told me the same stuff as the appliance guy. When I asked if we could work something out, she put me on hold for 12 minutes and then hung up on me. I am guessing she thought I would hang up. But great news... I got on Lowes website and bought the same refrigerator and it will be delivered to my house in 2 days. Try harder,...

Wow. Just wow. We bought a refrigerator and an electric range from them. Sadly it was nothing but a hassle. The delivery crew was running late. It started with the fridge . The installer noticed a ding right off the bat. He noted it and sent in the request for replacement. They left it as a loner unit the replacement was to arrive. We never did get a replacement. We called in and they said they had no definite time of getting a replacement. After a few calls Frigidaire offered us some money to just live with the damage. We did take the money. The range was samsung. It turns out the range was damaged also. They were totally unreasonable. We noticed the damage a few hours later as we were removing tape and plastic from it. We call the number to report damage. They give you 48 hours to report. The system cut us off. So we called the local store. A person at the store said they would note the account and we should get a response in 72 hours. We never did. A month later and 5 calls to the home depot service number and 4 trips to the store. 3 managers later. Nothing. We finally got them to take it back. Come on it should not be this hard to figure out how to deal with a dented range. My suggestion is look over your appliance two or 3 times and don't trust them to...