David's Bridal Totowa NJ — Local services in Totowa

DO NOT COME HERE DO NOT!!! Out of 5 bridesmaids 4/5 had a problem across the United States with davids bridal. I came to this location in Totowa had no problem with the stylists but the alterations department is a DISGRACE! I would rather have had 0 alterations than deal with the TRAUMA I had here. I normally would never write a review but they really need to FIRE ALL WORKERS IN THE ALTERATIONS DEPT. FYI every time I walked in and was sent to alteration dept no one showed up I waited for 5 minutes every time and had to call for someone MYSELF. I started my first interaction with the alt dept just fine then when I came in the second time, I was greeted with two women who did not speak ANY English. I would never comment on this as my grandmother has a hard time with English but when I ask your worker if my dress is UGLY and she smiles ear to ear and says YES. I was astonished I then asked her beautiful or ugly and she said "ah yes yes yes" I should have known from there to never return. I then asked the ladies if I was all set to leave they said "Bye bye" I then drive 35 minutes home. Then next day I get a call from the manager criticizing me asking why I didnt pay I told him your ladies spoke no English and told me to leave. He responded thats not true they speak English, I asked to pay over the phone since I live far "not possible" OK So I drive the next day go inside and tell the manager my issues with the ladies who spoke no English, he didnt wanna hear a word of it and told me they lived in America for 20 years. wow 20 years and still dont know the word UGLY and you work in fashion OK. I then had to wait 20 minutes for them to figure out their systems, well they were down and I couldn't pay. But policy is they won't work on the dress until it's paid for after asking nicely for policy to be waved they said no, had to get the manager explain all my troubles and got it waived. FINALLY right I can go pick up my dress the manager calls me on Mothers day that I can come pick it up, its mothers day I am not going today I will come one day this week. OK it's Wednesday I call Davids bridal give them my FULL Name and they said I can come pick it up. Drive 1 hour in the POURING RAIN to get my dress, I walk in say Im picking up my dress and Hope the manager says no dress is ready. I told her I spoke to someone on the phone, she then got very defensive and asked me what number I called. I took out my phone and called the number, her phone started to ring. As the phone rings for one minute I say, I think thats me, she answers the phone and to her surprise it is me, I called the correct number. Very angrily Hope asked me " OK SO WHAT THATS MY PHONE" To which I said so you must have been the one I spook to. She got very mad and took me over to her employees where Hope wanted the employee to talk to see if I would "recognize the voice from over the phone" at this point Hope was being very rude to me I broke down in tears and told her I am not sure why she is acting like this as a manger this is HER store and I spoke to someone on the phone in HER Store this was not MY problem. The stylist goes to look for my dress brought it back to me and said it is not done. I told her I dont care I want the dress and to never return and they told me I could not do that. I told them I would be back tomorrow. I came back the next day and the alterations manager told me the dress was done yesterday, I could have picked it up but Hope did not look at the dress correctly. Ah Hope, maybe if you weren't so defensive you would have noticed. FINALLY I got my dress and how nice got $7 off my purchase after SEVERAL issues. What a joke. This place doesn't want to take accountability of every mess up and tries to always blame it on another employee when they are conveniently not in that day. Also I got a belt added on to my dress, they never removed a big hook on the dress and all night the fabric on the dress would cover the belt, so was never even a point to get the belt added and pay an extra $200. NEVER GO HERE...

I'd like to start this review saying I've only ever shared positive reviews before. Instead, I choose instead to celebrate the amazing service I've received. However, I felt it was important for people to consider my experience before choosing to engage with David's Bridal, especially for brides who may be choosing between a brick and mortar and an online service thinking the brick and mortar will offer superior service or convenience. I have had exponentially less stressful experiences with the online competitors and would encourage brides to head in that direction when selecting this retailer for their bridesmaids dresses.

I tried on bridesmaids dresses twice, once in March and once in June. In June, I ended up buying one of the dresses I had tried on in March. Unfortunately, in the interim, the price of the dress increased $30. Not the fault of this location, but it definitely did not make my overall experience with David's Bridal any more pleasant.

I picked my dress up on July 27th. I made an alterations appointment that day for August 18th. The employee at the greeting desk who made the appointment said about a month before the event, and so this seemed appropriate for the wedding on 9/20. When I got to the appointment on the 18th, the male employee overseeing the fitting said there would be a $30 fee for a rush order. I expressed my surprise, since I had made the appointment there three weeks earlier with no mention of it being a rush. I am a teacher and therefore had enough flexibility in my schedule that I could have been in earlier to avoid the fee if it had been communicated to me. Thankfully, he agreed to waive the fee and said that not everyone knows the schedule of the cycles for alterations. I appreciated the fee being waived, because I should not have had to incur a fee because internal communication and/or communication to patrons is not handled efficiently. I left with an appointment to pick up the dress yesterday, 9/12.

At yesterday's appointment, I tried the dress on and was horrified to see how the added cups fit my body. My chest looked lumpy and it was very obvious they were not a good fit. When I brought this to the attention of the same male employee, he had a seamstress and an attendant come in. It was at this point I learned that the largest size available was a C. During my initial fitting, the seamstress had asked my size, and I said D/DD. When she responded C, I had erroneously assumed that she was implying that was the size that she thought they should use. It was never clearly stated to me that the cups being added would be at least a full size, if not two, smaller than what I would have chosen for myself because a larger size was not available. This alone is surprising, considering the inclusive size run available in the store.

The cups were removed, and I was given a refund for them. While I appreciate that, I am now in a position no bridesmaid wants to be in a week out from the wedding. My dress is backless, so cups are extremely important for an appropriate fit. I lost weeks of time I could have spent either finding someone who could add the right size cups, or finding a sticky bra that would work well for my body and the dress.

My back is against the wall now because of the poor communication of this location, as proven on several occasions. I tried to give the benefit of the doubt after the initial fitting because the fee was waived, but after the outcome with the impractical cups and the added stress I am now facing, I cannot not share my experience in the hope that someone reads it and avoids a similar fate. I think the employees did the best they could when reacting to each of my situations, but I think these situations were entirely avoidable with improved communication, both between employees and to...

I went to David’s Bridal in Totowa on March 21 around 11 AM to go prom dress shopping with my friend, who is 16; I'm 20. As soon as we arrived, we were asked if we had an appointment, which we didn’t, and we told them it was fine and we could skip signing in. We were shown where the prom dresses were by a nice girl named Emily who was helpful the whole time. We weren’t told there was a limit to how many she could try on at a time, so we grabbed an assortment of different kinds, as she didn’t know what color, style, or anything she wanted. As soon as we went back to the fitting rooms, we were put in a secluded area away from any workers. This was also by the shoes and accessories. My friend went to the bathroom, and as she was walking out, she was bombarded by this woman named Hope. She started questioning us as to what we were doing over in the back fitting room area, treating us as criminals like we were trying to steal shoes and accessories. When she moved us, she took the dresses and started questioning the choices my friend picked out as if they weren’t good. We were aware some of the dresses she picked out were bridesmaid dresses, but she liked the styles so she was trying them on for options, but Hope said judgmentally and nastily, “You know those are bridesmaid dresses, right?” We knew that and told her that, but she was weird about it. The first dress my friend tried on was too small, and it was evidently shown in her chest area (as she is bigger-chested), and Hope snorted laughing and said, “Absolutely not,” to my friend. This was extremely hurtful to my friend as she was just trying to try dresses on, and it’s even more hurtful when the workers are negative and discouraging when they should be helpful. This is also something inappropriate to say to a minor. It's not funny. She continued to try on more dresses, and Hope stayed in the area watching us like hawks, like we were doing something wrong. After trying on more dresses, I went to get my friend a different size in a dress that was too small on her, and Hope said to the other worker, “I hate when bigger girls try on dresses that are too small; it’s so unflattering.” I found this very unprofessional and hurtful because it’s rude to comment on someone’s body type, especially when they are a complete stranger, especially a child at that. After that, Hope said to me that “we really need to sign in because we’ve been there for longer than an appointment time, and it was getting to be too long.” I explained to her that no one explained there was a “limit” on time and that we were told we didn’t need to sign in when we first got there. I've also been to this specific location before and was never told we were there too long. After this, my friend found the dress she loved, and when Hope walked by, she rolled her eyes. It’s very discouraging and hurtful when workers are speaking badly and acting inappropriately towards paying customers. If my friend didn’t find a dress she loved, I would not have given David’s Bridal my business simply because of this employee. I do have to say though that Emily, August, and Antonia were so kind and helpful and made the experience so much better. Emily was able to have August and Antonia get my friend’s dress altered right then and there and were so kind to us. Hope tried to take credit for that, but it was all thanks to Emily, not Hope. Hope was no help at all. If I were to come back and give David’s Bridal my business, it would be because of Emily, August, and Antonia and definitely not for Hope. It is a shame we were treated this way by Hope because David’s Bridal should be a place where women should feel most comfortable because trying on dresses can be an overwhelming and emotional process, and being treated the way we were was...