Buyer beware. Went here to get fitted for a custom suit and a tuxedo rental for my son for my wedding. Everything was great after my initial visit and fitting. Very professional staff and we left happy.
Fast forward a bit and me and my son go for our final fitting and everything broke down. I get in the store and give them my name and what I was there for and they frantically start running around the store asking me my name over and over again and what I was there for etc. I had to physically play my voicemail from them as they argued with each other and ran around the store. They finally say they found my suit I put it in and he marks it up. He’s apologizing profusely and stumbling over his words. I told him it was the wrong suit and I show him the receipt on my phone. He took my phone to the back to find the “right” suit. Again he and his coworker are frantic asking me over and over again if I was renting a tux (I was not) and when my wedding was. My receipt showed it was under my fiancés name so I figured that explained the initial confusion no big deal. He says ah-ha! I put your suit on the rack for sale I’m so sorry my mistake. I try it on and nothing fits at all so he marks it up but it still didn’t feel right. I pull up a picture of me in the suit from when I initially tried it on and it was a different suit altogether. He assures me it’s the right suit. I press him again and he goes in the back and pulls out my suit with my name clear as day on it.
I was speechless. They were going to send me on my way with some cheap suit after I paid for a custom suit. They were going to rob me blind and without the picture I had I would’ve never known. The owner of the place heard all this happened as I told the salesman he tried robbing me and he just sat there and said nothing. I was offered nothing but a simple shrug of the shoulder and a bumbling apology as he said he was sorry and got mad I wouldn’t accept his apology.
On top of all this, my sons tuxedo looks 5 times to big and they say that’s just how it is maybe roll his sleeves up?!?! I was furious i left immediately and went to Men’s Warehouse where they fitted my son and got me his tux which fit perfect in just a few days. Stay...
Read moreI am convinced none of these reviews are legit. Upon meeting Warren we were very happy since we didn't want to go Men's Warehouse for groomsmen suits. However, we quickly learned how poorly this establishment is run. My fiance got a "custom shirt," from Warren. When he tried it on, it looked absolutely horrible and there was nothing custom about it. To which Warren confirmed, he might've given him the wrong shirt. This shirt looked 3 sizes too big. Strike 1. Fast forward to the week of our wedding, which was on Saturday. Several people were missing both pocket squares + buttons for shirts and this would've gone unnoticed if we didn't realize it. (They accused my husband of losing the buttons which was not the case, just their negligence, since other people were missing items as well) Good thing this was caught prior to the wedding. Another guys suit wasn't ready until the day before. The guys could also either pay credit card or cash, in which the cash price was less. This was never mentioned to any of the guys when they were paying. My husband's pants weren't hemmed when we got them and looked ridiculous. The list goes on and on. The cherry on top: the best man's shirt was ripped the day of the wedding so my husband had to sew it! All they talked about was credibility and how long they have been in business, however this meant nothing in the grand scheme of things, since everything was so screwed up. Trevor, one of the owners i presume, then spoke to another member of the bridal party about how "crazy," the bride was (me) and how things go wrong in a wedding. Absolutely nothing, besides the suits, was a problem. Would not recommend Warren or Trevor (who was so obnoxious + rude) to anyone in the...
Read moreMy partner and I live in NYC and happened to be talking to my brother about needing to purchase suits for our wedding. He recommended we stop by the Amityville Men's Shop and see what Warren could do for us. To be honest purchasing a suit so far from home seemed like a heavy lift, but we were willing to give it a shot. When we walked into the Shop we were immediately greeted Warren and his associate. They carefully but quickly explained our options of either renting or purchasing a suit, they explained the pluses and minuses of each option, and they asked us to explain what we envisioned for our suits….and they seemed to have actually listened.
Together we made the decision that in order to get the end result my partner and I wanted we would have to purchase a suit and have tailored to our exact fit. Once that decision was made, we quickly ran through the style of suit, the color of suit, the shirt options, the tie options, the shoe options, the sock options, and the belt options. Each step of the way we felt informed but not overwhelmed. If you want to be presented with 1000 options each step of the way I'm not sure this is the store for you... but if you're interested in being listened to, to being presented with 3-4 great options at each step, I can’t say enough about this store.
We felt really taken care of by Warren. We’re super happy with the end result. We can’t wait to get married in a week in these suits. And in the end, even though we had to drive an hour to get our suits... we'd do it all over again for this...
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