Porsche Amityville — Local services in Town of Babylon

Absolutely unacceptable service. Porsche should be ashamed. I will never come back.

When I scheduled my A/C diagnostic appointment, I didn’t just call — I made the effort to personally visit the dealership and speak face-to-face with a service advisor. I wanted to clearly explain my situation, answer any questions, and make sure everything was understood from the start.

I made it crystal clear: I cannot leave my car overnight because I live in another city.

The service advisor looked me straight in the eye and confidently promised: “If the part is in stock, we’ll diagnose and fix it the same day — you’ll just wait a couple of hours. If it’s not in stock, we’ll order it, and when it arrives, you’ll come back and we’ll replace it that same day.”

That sounded reasonable. I rearranged my schedule and drove over an hour to be at the dealership at 8:30 AM — exactly on time.

And what happened when I arrived?

“We’re keeping your car. You might get it back tomorrow. No loaner. That’s just how it is.”

Seriously??

You looked me in the eye when you made those promises. You told me one thing at the time of scheduling, and then completely changed the story once I showed up. Do you realize how absurd it is to expect a customer to leave their vehicle overnight in another city, after specifically promising that wouldn’t happen?

At that point, I didn’t even bother arguing — because everything was already clear: If your staff can’t keep their word and your dealership can’t honor basic agreements, how could I possibly trust you with my car? If you’re this careless with communication and planning, what does that say about your professionalism in diagnostics, repairs, or customer care?

So I left. I’ll gladly take my car to a place where customers are respected — and where the Porsche name is treated with dignity.

Porsche is supposed to stand for precision, excellence, and legendary engineering. What I experienced here was disorganization, arrogance, and broken promises.

To the management and staff of this dealership — have you forgotten what brand you represent? You carry the name of one of the greatest automotive brands in history, created by brilliant engineers and visionary designers. You should be proud to represent Porsche. You should be ashamed of how you’re doing it.

This is not premium service. This is how you destroy a legacy. I expected quality. I...

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