Walgreens — Local services in Town of Babylon

Only giving it 2 stars because the store itself isn’t bad for the things you would need there. But the pharmacy, like most others, is absolutely horrendous. First of all, you’d better hope you never need to call them… they WILL NOT answer the phones! I’ve called many times, and just sat on hold for 20, 30 minutes or more, only to have the phone finally ring as if it is going to be picked up, but then disconnects. They either need more help back there or need to learn how to multitask. Even while at the drive thru window, there’s been many times where I’m the only one there and am just ignored for quite a few minutes… watching the workers just pass by the window without even letting me know that they’ll be with me soon. No acknowledgement at all. And they need to get a better speaker system because when they finally do try to help you, you can’t hear a word they’re saying especially when the LIRR trains are going by right next to the store. So if you need to just shop there, it’s usually ok. But pharmacy-wise, you won’t be happy.

Update 4 months after this post: SERIOUSLY THE WORST PHARMACY EVER!! 9 hours to fill one antibiotic prescription, 45 minutes on hold to inquire about the status of it, they pick up the phone and hang up on me! Go to the pharmacy and there’s about 6 people ahead of me, and there was 3 cars on line in the drive thru. Get more help or learn how to move faster. CVS here I come. Anything has to be better than this...

The absolute worst service possible. Called to see if my prescription (5 pills) was ready. I agreed to pay cash because I was told insurance wouldn’t cover. I was totally out and needed the medication. I said fine I’ll pay cash. Then he tells me it’ll take 40 minutes to fill. I called at 3:02pm on Saturday. Went to pick up at 5::30 and after waiting 15 minutes, sitting at the drive up, they tell us they’re not ready it’ll be another 10 minutes!!!! The pharmacy closes at 6:00 and they’re pull cash drawers to close!!! We’re still waiting at the drive up!!! My son goes in and all of a sudden the prescription is right there filled and ready!!! What is wrong with these ignoramuses, don’t waist your time...

2 stars is a gift. The pharmacy staff seem incredibly overwhelmed and at times they will do what is easiest for them (like telling customers something is covered by their insurance rather than looking for errors on their end). They have no separate staff member checking in customers for vacinnes so it takes a incredibly long time to pick up a prescription. If you try calling to speak to someone you are put on hold well over 15 minutes and then usually disconnected. The druve thru window is also a mess. I only go here as it is my...