Best Buy — Local services in Town of Brookfield

My wife and I placed a pre-order purchase for a Samsung S7 Note on 08/15/2016. The purchase process was fine. At the end of the purchasing conversation, the sales associate told us to show up on Friday (8/19) because it was a "first come, first served" basis.

My wife showed up on 8/19, when the store opened. My wife was second or third in line. When she got to the front, the sales associate (different from the one we placed the pre-order with) said it was not a "first come, first served" basis. The sales associate told her that she would receive a phone call and an e-mail informing her to pick up her phone.

Oddly enough, in the evening on 8/19, we received an e-mail saying that our pre-order was delayed and the new pick up day would be 8/19.

On Monday (8/22), we received another e-mail saying the device was ready for pick up. Not feeling confident this would be accurate, we called the store. The store told us the device was not there for pick up. The store told me that I "could call back tomorrow" to see if the device was in because the store would not actually call me. Additionally, while on the phone with this sales associate (the third sales associate we had interacted with), he asked me if I was an AT&T or Verizon customer. I told him that we were Sprint customers. The sales associate said AT&T and Verizon customers get preferential priority when it came to phone pre-orders, which could be causing the delay.

I lodged a complaint with Best Buy about the issue. I listed my issues as the following: We were lied to when the sales associate told us on 8/15 the phone pick up was "first come, first served." We were lied to when we received an e-mail saying the device order was delayed and the new pick up date was 8/19, even though we had been to the store already on that day. We were lied to when we received an e-mail saying the device order was ready for pick up on 8/22, even though the device was not at the store. We were not appropriately told that AT&T and Verizon customers received preferential priority when it came to pre-orders. As a result of Best Buy saying the phone was purchased (we had placed a $50 deposit on the phone), Sprint had updated their information concerning our account to reflect a new phone purchase even though we did not have a phone.

Best Buy responded on Thursday (8/25). Best Buy said the device was ready for pick up now. Best Buy said they do not have preferential priority for AT&T and Verizon customers. My wife went and retrieved the phone from Best Buy. However; the phone was immediately returned because it was defective (the screen had a green line that vertically ran down the screen).

My wife called Best Buy. My wife spoke with a fourth sales associate. The sales associate said there was nothing that he could do about the defective phone and all that could be done was refunding her money. My wife asked if she could order another one and the sales associate told her that she could, but she would have to call the store every day to see if it had arrived because they "do not have time for that."

My wife and I returned to the store on 8/25. We returned the phone. We worked with a fifth sales associate. This sales associate was named "Dave." I mention him by name because he was helpful. Dave refunded our money. Dave checked the inventory of the phones are saw a Best Buy Mobile Store at the local mile - about three or four miles away - had some of the exact phone in stock. Dave called that Best Buy and had the phone placed on hold for my wife and I to pick up. My wife and I retrieved the new phone from the Best Buy Mobile.

The store gets one star for the efforts of Dave. I lodged a complaint with the Better Business Bureau, who said the issue was resolved because we received a replacement phone that was not defective. Best Buy never cared to appropriately address the lying, aside from the corporate headquarters saying "we will follow up...

I came here to make a formal complaint against Best Buy as corporate has been absolutely no help. On December 12th of 2020, I was supposed to have a dryer delivered. The delivery team who never identified themselves was a third party hired by Best Buy. The first issue I have is they arrived at my house several hours late without a phone call. I had to play phone tag to find out where my appliance was. After arriving at my home, the team damaged my wall as they were carrying the appliance through my kitchen. I asked for supervisor information as well as paperwork documenting the damage. I was promised such but no such luck. More on this later. The team eventually made their way to my basement and disconnected my dryer from the wall. I immediately noticed the new dryer had scratches all over. I informed them they would need to send a new appliance due to the damage. Instead of installing the new dryer while I waited for the replacement, the team took the dryer, loaded it back onto the truck and never reconnected my old dryer. Prior to the team leaving, I asked for information regarding the damage to the wall. One of the males said they would go out to the truck and return shortly with the proper information. Well, the team loaded the damaged appliance onto the truck and took off. This was eventually remedied after many phone calls, but I still had no appliance.

This leads me into delivery number two. On the day of the second attempt, the team arrived at my home and stated there was nothing in the system about an appliance hookup. They also stated there was nothing in the system about hauling away my old appliance, even though I paid for the service. They told me they would be unable to connect the new dryer. They also informed me this second dryer was damaged. The team loaded the dryer back onto the truck, and I was left with nothing. Still no usable dryer as the first team left my old one disconnected.

Here comes the third delivery. The team arrives, brings my dryer into the basement but wouldn’t you know it, this one was damaged as well! Three appliances damaged! I have called corporate more times than I can count and everyone has told me they cannot do anything to make up for the failed deliveries. A fourth delivery was scheduled but cancelled on Best Buy’s end the day of. A fifth delivery has since been scheduled. I have yet to receive this new appliance but I am dreading the appointment as I fear this will be damaged as well. Three damaged appliances is unacceptable. The fact that nobody can help me or explain why my products keep arriving damaged is unacceptable.

I wish this were the only issue I have had with Best Buy deliveries but it’s not. My first delivery was for a new refrigerator. They sent me the wrong one even though I picked out the one I wanted in stores. The second issue was a no call, no show for a stove delivery. The third issue I had was a damaged washing machine. Now this. I am officially done with Best Buy.

I was never compensated for the previous delivery mishaps, even though I had contacted corporate as I was instructed. The only form compensation came after the delivery team was late for my latest delivery. No other forms of compensation have been offered for the damaged wall or three damaged appliances. No compensation has been offered for the hours I’ve spent on the phone or the hours I’ve had to sit at home for redeliveries. Horrible,...

I am not one to write negative reviews or posts. But I want to be up front honest and transparent about the horrific experience I have had with Best Buy. My hoping goal is too help others avoid the situation I was put in.

In preparing for the birth of my second child I decided to make a bunch of freezer meals, so once baby was here my family would have food to eat in a time that I knew I would have a limited capacity. I spent an entire week making over 40 freezer meals, and over $600 in food. We went to Best Buy and bought a brand new chest freezer to put all the food in. After the birth of my beautiful baby girl I went to grab a meal, and everything inside the freezer was ruined and spoiled. After mere weeks of purchasing The chest freezer, the product stopped working completely. This was Best Buy’s brand, and it failed within weeks. Every meal I created and all of the food inside was ruined. Being a new mom a few weeks postpartum this loss was devastating to me. When I called Best Buy they told me there was nothing they could do which was also devastating to hear. When I went to the store I purchased the freezer from they told me that they would send a replacement, and the Best Buy corporate would refund me for the cost of food lost, this did not make me whole for all of the time I spent making the meals, but I appreciated the reimbursement promised. I called the number at corporate they told me to call, and corporate Best Buy told me to make a spreadsheet of the food loss and send to reimbursement. This took me a few hours to do. I pulled a receipts and totaled all the food loss. After sending the spreadsheet to the email they told me, I got a generic response saying I was not eligible for reimbursement. I responded saying that I was told by multiple people I would receive reimbursement. Since then I have sent over 12 emails, and every time I get the same copy and pasted it response. I’m so devastated by this entire situation, but even more devastated that I was told I would be reimbursed by multiple associates, spent hours making a spreadsheet and totaling up the food costs and finding the receipts from the food purchased, to now be ignored. I just feel like Best Buy stole so many hours of my life in such a Vulnerable time and turned their back on me and the damage they caused. Considering you have a lot of options where to purchase from. After this experience I can’t recommend Best Buy to anyone, and would encourage everyone I know to purchase from places like Costco or target who actually provide customer service and stand behind their products. Best Buy- your lack of response, faulty product, and horrific customer service has...