Bridal Suite Of Centereach — Local services in Town of Brookhaven

Let me start by saying Bridal Suite of Centereach was my last stop on the journey to finding my dream wedding gown. I tried on a size 14 sample which was clearly way too big. The attendants suggested I order a 12.We went back & forth on the size. I wanted a 6 or 8. They INSISTED on the 12. So I trusted them.(I am 5 feet tall & 114 pounds) When my dress arrived- I was absolutely drowning in it. There was at least 4 inches of extra fabric at my waist, bust and hips. This upset me and when I brought up the sizing of the dress along with the concern of how much my alterations will cost me- I was told “You must have lost weight”. It wasn’t until my fitting a month before my wedding that the seamstresses made mention that my dress was very big. They measured me one last time- and to their surprise my measurements had not changed at all.Someone FINALLY admitted that my dress was ordered incorrectly.When I spoke to management I was only given a run around explanation of the current cost of alterations and that I wouldn’t be charged anything additional.They just kept giving me the run around and basically saying they would do nothing to help me out with my alterations cost regardless of the fact that Bridal Suite made an error. After getting nowhere with management – I asked to speak to the owner John, who I had met and dealt with while ordering my bridesmaids gowns. I left a few messages for John. Over the Course of 4 weeks I received phone calls from management & other employees relaying messages from John. Then I was told they would order me a new dress a week before my final fitting in a smaller size to make up for the cost of alterations? At this point I was not willing to put my trust in them ordering and fitting an entirely new dress 2 weeks before my wedding. It made no sense. They were not accommodating me- I needed to speak to the Owner. I went for 3 Fittings 2 weeks before my wedding for the dress to finally fit me correctly. When I would come in for those fittings and ask for the Owner John, he was never there. I was told he’s very hard to get a hold of. He was very easy to get a hold of when I was placing orders for 5 bridesmaids’ dresses and a bridal gown? The man totally avoided me for over a month. My father had to stop by 3 days before my wedding and ask for John to settle this issue. He was told that John was not there. When my father said “Well I am not leaving until I speak with John”- John suddenly appeared from the back of the building. I would say that’s an Interesting coincidence. In the end Bridal Suite delivered my gown with alterations at a discounted price. But I would be more grateful had I been given the customer service and courtesy to begin with to avoid the nightmare this place put me through. This place will order your dress too big & try to make you pay for their mistake. & the owner is a coward who is only available when his establishment is making a sale.

& a side note- one of my bridesmaids who is a plus sized woman was charged a $60 fee because her gown was over a size 14. They never mentioned the charge to either of us until I noticed she had paid more than the other girls. We were given rude, insensitive attitudes from Management when discussing this issue. Absolutely Disgraceful. As a bride one of the most exciting details of planning is your Wedding Gown- your experience should be fun & stress free. Unfortunately mine was not. It would have been less stressful & time consuming to travel to RK Bridal in Manhattan for...

If you’re looking for the perfect wedding gown experience, look no further than Bridal Suite of Centereach. I had a disheartening experience at Estelle’s in Farmingdale that left me feeling like Julia Roberts in Pretty Woman. Despite making an effort to communicate my vision and request assistance, the staff was dismissive and unhelpful. When I asked for help with a bridesmaid dress, I was told to fend for myself and left to navigate the store alone.

This was especially disheartening given my previous experience with wedding dresses. In my first marriage, I was heavier and had to rely on my cousin, a size 2, to try on gowns for me. I ended up choosing a dress I wasn’t happy with simply because there were no other options available at the time.

For my second marriage, I hoped for a more enjoyable and personal experience now that I had lost weight. I remembered seeing Bridal Suite of Centereach on Facebook and decided to give them a call. From the moment we walked in, the difference was night and day. The staff welcomed us warmly and immediately started helping me find the perfect gown. Stacey carefully selected dresses for me to try, ensuring they fit my budget and exceeded my expectations. To my surprise, I chose a dress I hadn’t initially considered, but it was perfect.

The exceptional service didn’t stop there. They also helped my daughter find a beautiful bridesmaid dress, and the entire experience was transformed from one of frustration to excitement. I went from feeling depressed about my wedding to eagerly looking forward to it, thanks to the team at Bridal Suite of Centereach.

If you want a bridal experience that makes you feel special and valued, I highly recommend Bridal Suite of Centereach. They truly make your big day feel...

Personally I was in love with my dress. However my last appointment/experience there before my wedding definitely changed my opinion of the shop.. Me and my mother in law have gone to every appointment together leading up to the wedding. Last visit before the wedding (three weeks before the wedding) me and my mother in law went in and the seamstresses did the last measurements, talking about me in spanish the whole time (little did they know I look very Caucasian but I'm hispanic and speak fluent spanish) they must've thought my mother in law (who's polish) was my mother. Some comments made we're "Oh she cant be this big and not be pregnant are you sure she's not pregnant" "If she moves the wrong way the buttons on her behind might burst" (followed by both of them laughing). I can go on and on. Best part was making my final payment and bringing this matter to the attention of the owner. She pulled every excuse out of the book. "Oh they probably thought you were pregnant because you came in two weeks before the wedding and only the pregnant brides do that" (when AGAIN it was 3 weeks before the wedding which is normal) I simply said " you can tell them I'm not pregnant I'm just fat and as the owner you should probably talk to your employees and left it at that. (BTW im only 120 lbs) Apparently customers are wrong at this shop. Also they made the shoulder straps extremely tight to the point I had bruises on my shoulders the day after the wedding and couldn't put my arms up to dance (I have a photo of the bruising) but other than that the dress...