Duane Reade — Local services in Town of Brookhaven

Over the past few years this particular pharmacy has really taken a sharp decline in customer service. After having same-day surgery at Stony Brook Hospital, I went to Duane Reade for pain medicine for severe post-operative pain. In short, the white-haired elderly woman working at the pharmacy counter (pharmacy tech?) was indifferent and heartless. Rather than offering some sort of solution, all she told me was that even if the prescription gets ordered, she won't have time to fill it because there is not enough staff (just her and the pharmacist) and there are other prescriptions that need their attention. There was till close to 2 hours left open for business. She demonstrated no interest in helping a customer (aka patient) obtain the much needed medicine to control pain. I wasn't waiting for cholesterol medicine or an antihistamine or cough syrup, etc., something that could wait. I had very severe post-op pain and all she could offer was for me to come back tomorrow. Well, in the end after two phone calls with the hospital, and two visits to the pharmacy, I did eventually get my pain medicine. But I had to do all the work. And being told that you, as the pharmacy tech, are too busy to fill my prescription left a very deep dissatisfied impression I have with this store. It's unreliable. I'm going somewhere else for my...

AWFUL!!! After not having my prescription in stock and being told it would take several days to come in, I asked if it was possible to get the prescription at a different Walgreens location. The pharmacist was cold and rude. I called the Selden location instead, and they were extremely kind and offered to search the inventory of all nearby walgreens for what I needed. We found the prescription in stock at Medford, which also had an amazing pharmacist who was very helpful. Unfortunately this location botched my prescription in the system so despite being prescribed a 3 month supply of my medication, they put in for 1 month so no other Walgreens can help me. When I call back to have them fix their mistake, I wait for 35 minutes to speak with someone. When I finally get someone on the phone they make an exasperated sigh and HANG UP ON ME!! I am now on hold again, probably for another 30 minutes in an effort to fix the mistake that THEY made. I have had issues with this location every time I have had to pick up a...

I VERY RARELY WRITE REVIEWS!!!!!

!PLEASE TAKE YOUR TIME TO READ THIS¡

• THE PHARMACY ** As a patient that has been dealing with mental health issues, for over a decade and then some. I've been to well over 30 different pharmacys throughout. Some good, some I don't even know how they're allowed to operate!! I found my solace at the stop&Shop pharmacy in Ronkonkoma. Very knowledgeable and very polite.

• Duane Reade* I stumbled upon this pharmacy, after spending 8 plus hours! calling different establishments throughout long Island. I don't know every one there as I just started using them. But the pharm tec, I believe his name was Steve. He was very polite, compassionate, understanding. I feel as if he genuinely enjoys his job.

I would like to note money for me sometimes get tight. And he helped me as much as possible to help me afford my medication. Yes it is a little bit more expensive than other places, but in my opinion it's worth...