Homesense — Local services in Town of Brookhaven

I recently purchased a rug at another HomeSense location which was lovely - that is until it began shedding all over my living room. Unfortunate, but no big deal. I packed it up and brought it to Stony Brook to return as it’s closer to my house. The cashier began complaining to a coworker about another rug return from the other location (evidently there have been several). They called the manager to inspect the rug and refused the return. Evidently the rug shedding was ok but the “black residue” which was CLEARLY a very minor amount of lint was not ok. The rug was not dirty. There was a small piece of lint from a pair of black socks caught in the wool. The rug was in a pet-free non smoking house and was not dirty. After accusing us of trying to return damaged merchandise loudly so all of the other shoppers could hear, manager Helen insisted that we could only return the rug to the location in which it was purchased. Clearly she did not want the return to count again her store’s numbers. Never did anyone at Stony Brook apologize for our inconvenience or the damage to our vacuum which has to be repaired after the insane shedding rug from hell. We brought it back to the purchase location and they took it back with no problem. Stay away from Stony Brook. Save yourself the headache and the nasty attitudes. Go to Commack instead as the employees are much nicer,...

Perhaps the worst customer service experience I have ever had. Our intention was to stop in and make a purchase but while there return items we had purchased from another location. We were told that we couldn’t return the product, even though we had the receipt and the items on the receipt matched the items we were returning. They said that the item was originally tagged incorrectly and we would need to return to the original location. My wife was the one that tried to return them originally. After she informed me about what occurred, I went up to the front register to ask for a manager, only to find the entire staff talking about my wife. Completely...

First time in this store, despite being an avid TJ Maxx and Home Goods fan. Great selection of furniture at great prices. Found a great desk for my husband at an even better price. Didn't find exactly what we went there for but I'm confident it will be there one day, since that's how these stores work. Store was clean, staff was friendly and the stock was all...