Island Thrift — Local services in Town of Brookhaven

BEWARE!!! Purposely rips you off. Kids love mystery bags right? So why not put mystery bags surrounding check out? Do NOT buy these! They fill them with CLOSED empty boxes to give the illusion that they are filled with goodies. Only when you get home and you or your child opens the boxes they are EMPTY. My family spends A LOT at this store so we thought they would honor our purchase because it had to be a mistake. We called as soon as we realized the boxes were empty and the person said they remembered us and would replace the item no problem because the boxes shouldn’t be empty. I specifically said I would be coming the following day as it isn’t very close to us, again they said no problem. The following day I bring my daughter back thinking they would also wonder how the boxes were empty, apologize and honor the replacement as per our phone call. At first the cashier said yes but let me ask, then an unkempt woman comes out and says she can’t get a refund but can allow her to choose a new mystery bag. She makes excuses and explains that “Sometimes we fill them with empty boxes for people to use.” I was surprised because these “mystery goody bags” were stapled closed so you couldn’t see the contents of the boxes & the boxes themselves were old, had holes in them and some, without tops, were positioned in the back as to elude the customer. We have gotten these bags before and they were always filled with costume style jewelry for kids. There was no way to know these boxes were empty & the ones with the closed boxes were all the higher priced bags. Regardless, we were told she could pick a new bag so no hard feelings right? As we are looking through we are realizing most of these bags are fashioned with a box in the front with some kind of Knick knack in it but upon further inspection the boxes behind that are empty. They are obviously setting you up to spend $5-$10 on USED EMPTY boxes! All of the sudden she then calls us back and rescinded her approval of a replacement mystery bag! She, again, says they are sold empty because people want the empty boxes! Ha! I’m like lady, I spent plenty of money in here as you can see by my receipts. If I was trying to pull one over on you it wouldn’t be over your empty boxes for 10 bucks! You can get nice, NEW boxes for less money at Michael’s & elsewhere! Who would pay $8 for old boxes with holes in them? Besides that we called immediately upon noticing and the person we spoke to yesterday said to come exchange them. Now all of the sudden it’s on purpose and you can’t exchange them? At that point she tried saying the price that we had with us was wrong because they don’t sell them for $8.99! I was like you’re kidding right?! I spent a lot of money in here last night and she had her own bag. This was the tag in the bag with the item, I can also show you each receipt that I’m holding. The lowest price on it was $8.99. Even so, upon looking you have a bunch of “mystery bags” with closed boxes and a piece of jewelry in an open box UP FRONT! This is obviously a SCAM that you pull. You really think I’m going to come back to rip you off like THIS? Ridiculous! They should be ashamed of themselves because kids are usually the ones attracted to those bags and they make it look as if each box has something in it. You can’t check before buying it because it’s in a stapled, sealed bag! They lost a few good customers now and we will also be spreading the word about this place, not only being overpriced, but also being...

I am completely disgusted by the staff but specifically the purple haired manager that is completely unprofessional and disrespectful. I went to the Medford location recently with my disabled cousin and he tried on some shoes. The purple haired manager actually began pointing at my cousin and laughing between other coworkers. She then went on the loud speaker and said no customers can try on any shoes anymore embarrassing my handicapped cousin. She has a horrible attitude and singles me out now Everytime I walk in that store because I caught her loading big garbage bags of donations into her personal vehicle right off of the donation drop truck. This is not right that she's still employed there and she should be terminated immediately. She follows me and my friends around that store every second we are in there making it very obvious to try to catch somebody stealing but my cousin AJ has a much better thrift store and we don't steal. We pay cash everytime. Oh and somebody I know that runs a real non profit thrift store informed me that island thrift has never paid out or even donated a penny they were supposed too. That's the worst...

imma be honest, i come here alot, i used to love this thrift store. alot of familes come here for clothes and furniture, recently i have been seeing the prices go up, and i dont mean by a couple of dollars. I saw fake true religions for 70$ , there are shirts that are 30-70$ when they are listed brand new on the site as a lesser price. im honestly disgusted by this, i had even bought a camera, that is 25$ on every sight, i bought it for 30 because i didnt think the difference was bad, they didnt let me check to see if it worked. guess what? it didnt, i spent extra on a camera thats worth less, for it not to work, the fake designer and prices over the listed price on websites is disgusting, 30$ for a pair of jeans that dont even have a brand label is insane. (im including some pictures of these absolutely insane prices because im appalled) this thrift store is the definition of gentrification, and the fact that most if not all of their clothes are donated is even...