Metro by T-Mobile — Local services in Town of Brookhaven

Around 10 years ago I walked into this Metro... At first I was so impressed as I was standing in line, watching Arti take each customer so sweet and friendly. I watched her speak multiple languages to accommodate each customer. I've purchased multiple phones over the years from this location. 1 thing is for sure, Arti will never let you leave without making sure that your phone is completely protected. There is no sales pitch or anything of the sort. I've seen so many stores come and go. Not this one. I moved 40 minutes away from this location. I could've easily went to the Metro up the road but no... I chose to drive to this Metro for my new phone today. Quality over convenience and as expected, nothing...

So let me start off by saying that this experience made my Valentine's Day extra special. The customer service displayed at this location is truly impeccable. Kim is very knowledgeable, friendly & always goes above & beyond to help. I was purchasing a brand new phone, so Kim had then called Arti, who is the store manager over over to see what kind of deal they could give me..The deal these ladies gave me was simply outstanding, I was immensely satisfied. Then to top it all off, Arti gave me this necklace & earrings set wrapped as a Valentine's gift. I left there feeling on top of the world, I was just blown away! These two ladies truly exude excellence! That's why I've remained a loyal customer...

Arti is a God Send. She is so patient with every question I have and thorough with every answer she gives. I always go out of my way to go this this location because of the level of care and professionalism displayed here. Do you know how we sometimes wish for the "Good Ol' Days" where the customer mattered? Well this is the place to go for that wish. The times I went and only encountered the other staff members, they were also right on point with the customer care. It's a great team there, for sure! Thank you guys, for being so fantastic and always...