More than likely never going back. I donât normally complain about customer service bc I am a clerk, but upon finding a priced expansion for sale I was really excited, and I said to the cashier âthis isnât supposed to be released yetâ and was about to buy it when he said âthanks for bringing that to my attention. I canât sell it.â
I was like âyouâre kidding right, youâre not going to sell it to me?â And he said âI canât, but Iâll hold it for you till tomorrowâ
I understand street dates, but itâs not my fault it was priced for sale early. The right thing would be to honor their mistake, sell me the copy, and pull any others. This was pitiful customer service, and like I said Iâm more than likely...
   Read moreAlways had a neutral opinion of this place until we started seeing the absolutely insane price gouging, especially on MTG collector boxes. Charging literally $75 more for the Bloomburrow collector box than MSRP and even other comparable game stores in the area, i.e. Chimera Hobby Shop, inc. Please note, this review is only for MTG and TCG merchandise. Their sleeve and box inventory is also slim.
The gentlemen working there were perfectly polite and we know they have no say in pricing. The environment in the shop is fine, seemingly kid friendly. There are constant events and the shop is clean and well organized, though not often well stocked from...
   Read moreI have played Friday Night Magic at this store from time to time. Today one of the owners was there, Paula, and when we finished she decided there would be no prizes, when usually everyone would at least get a promo card, and occasionally they would give away promo packs. Their sealed box prizes are at least $50 dollars higher than any store in the Fox Valley. When I told the staff that I would never come back to this store they acted as though they did not even care. No wonder why this store is mostly empty most of the time. If you need gaming products drive past Gnome Games, and go to another local gaming store that wants and appreciates...
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