El Azteca Mexican Restaurant — Restaurant in Town of Buchanan

I was a regular there with my family and family members. I come there or used to come there often. Never had an issue until today, 08/11/2024 One of the issues wasn't just the food, but you have a lady there with attitude issues. She seemed very bothered and annoyed when I called and when I showed up to show the quality of the tacos I received. You, as a food and service business, have expectations of quality and service. I understand you won't be perfect all the time, but it's never been an issue. Today, Sunday 08/11/2024, around 6:38 pm I ordered 9 tacos as take out. All tacos I requested of corn tortilla. 3 of them Mexican Style the rest American Styles. As a regular when we've ordered them before, so I know your food well. I got home and noticed some of the tacos were flour tortilla, no problem there. Then I opened the last one. I mean, you can look at the picture yourself and let me know if that's your quality. I showed up around 7:20 pm. to return one order of tacos as soon as I walked in. This lady says, "Are you here to complain or cause trouble?" Who talks like that to customers. I asked for the manager, and she said she was the manager. I opened the container and showed her the tacos in the picture. I asked if that was your quality. She said that's how you make them. I told her I come there often, I have never had tacos like this, and when I requested them corn tortilla, it had never been an issue. She said she would make me new ones, and I replied I'd rather take my refund on those. When she gave me the refund, I asked her if she wanted the food back. She said she didn't want that garbage back (her words in Spanish, no quiero ese cochinero, llevate ese cochinero contigo). I asked if there was a trash can, and she said, "Not here. Take that garbage with you (her words in Spanish, no ay aqui llevate ese cochinero) she proved my point right there. So I walked out and dumped them in trash can in front of your establishment.

It's just sad to deal with people like that, especially at...

I'm definitely a fan of traditional Mexican restaurants but this was rather disappointing.

The chips, bean dip & salsa appetizer were the only thing I enjoyed. The bean dip was very hot and the salsa was good too.

I had a combo plate of a hard shell taco and enchilada (ordered a tostada got an enchilada). Wait staff was very nice but said the number I ordered was what I got. I had to remind them to bring the side of sour cream I ordered.

The rice and beans were not very hot and the beans had lima beans from possibly another meal option straggled about in them? Both rice and beans were definitely very lackluster. The insides of my taco and enchilada didn't seem very warm either and the beef was possibly re-heated a few times. It had that leftover taste you know?

I had my son with me, he ordered a cheeseburger because he didn't feel like Mexican, it too wasn't very inspiring. All the burger toppings were on the side, except the cheese. I won't take points for this meal though, it's a Mexican restaurant not a burger joint, and he enjoyed the fries.

We ordered Jarritos Mexico soda, did you guys know it comes in plastic bottles?? Who wants a Jarritos soda in a plastic bottle? Definitely a disappointment for me. It's all about that cane sugar goodness in a cold glass bottle. Plus, they bring it out warm and give you a glass of ice. I didn't end up drinking mine.

I am in no way a germaphobe...but I have to be honest, the many layers of clear lacquer table (with awesome design underneath) felt a little sticky. Not the sticky that goes away either. They need to be refinished or something....

I don't usually rate a restaurant so low but for the first time in a long time I am. I'm not a Karen, I didn't complain, still tipped the waiter a decent tip. He was very attentive and polite. It's just not somewhere I feel like I...

I've traveled all of the US and multiple countries for 4 years, and there isn't a place where I've felt more welcome than El Azteca. From the moment we walked in, to the moment we walked out we felt cared for, and like our experience was a personalized one. Luis was the star of the show. If you are fortunate enough to have a table where Luis is serving you, you can rest assured that you'll have nothing less than the highest quality service one could ask for. Not only was he friendly and welcoming, but he paid attention to what we were enjoying without us ever needing to say anything. A member of our party loved the hot sauces and spicy foods, and he went out of his way to offer a delicious sauce that would boost the flavor of his quesadilla. He was constantly checking in and clearing things without being intrusive, though we were happy to drop everything to soak in the sunshine he carried with him everywhere he went. Our party of three spent all evening talking about how much we loved and missed Luis, and we're already prime to change our schedules to visit again any time he works. He is the apple to our pie. I've personally always had excellent experiences with the people here, but he took it to another level. Everyone here is wonderful - when I used a cane after burning my foot, every single person who passed, no matter how busy they were, stopped to make sure I was comfortable and cared for while waiting for a table. I was happy to wait with care like that! They deserved to be busy. If I could afford to tip 100%, I always would when I eat here, as the quality of staff is...