Marshalls & HomeGoods — Local services in Town of Camillus

Prices seem super high for the quality you're getting. I stopped in looking for a couple small tables for the living room. The quality of the furniture is very low. A good amount of the things they had on the floor were already broken, chipped, scratched, wobbly, dented, or flimsy. An upholstered chair that I sat in to test it wobbled and creeked like it was going to collapse at any second. It was a fully upholstered accent chair with arms and weighed all of maybe 10 pounds, if that. It cost $350!? It looked nice but for that price, I would actually want to sit in it and not have to throw it out after a few months. There are so many quality options out there at that price point. Every end table they had was either fake plastic wood or already chipped, scratched, or busted (at least rickitty enough that it would have been broken after a couple uses). One table with a marble top almost broke my foot. It was a small table and the top was flush with the frame and a reasonable person would have assumed it was securely attached. I tilted it to find the price sticker and the glue holding the top onto the frame gave out (no screws or fasteners) and the slab slid off the frame. I caught it before it hit the floor (or my foot) and got chipped. I tried to find a staff person to let them know but couldn't find anyone. I just leaned it against the frame on the floor so the next person didn't make the same mistake. The styles they had were on point for current trends but everything was so cheaply made.

To be clear, I know some folks can't afford high end furniture and it's great that there are options for lower prices for contemporary trends out there. But the prices here are way out of whack for what you're getting imo. At least on the furniture. I don't make a lot of money so I can't afford to pay those prices and then have to replace stuff every couple months. Maybe if I had a lot of disposable income and wasn't concerned with quality, I would cycle through furniture like that but that's not the case.

Now the good stuff. The kitchen section was amazing! Tons of quality utinsels, oils, condiments etc. They even had stuff I usually have difficulty finding like allulose. All at reasonable prices. I'll definitely be back to spend time in that department when the holiday crush is over. Name brand and good quality items. I found a bunch of stocking stuffers but when I saw the checkout line of, maybe 30 people, winding back and forth through a huge maze of impulse buy racks, I left my cart and walked out but I'll be back after...

If I could give their customer service a zero o would but a 1 is the lowest to score. Horrific for so many reasons let me begin by describing on November 10th a 200 lb. Dog was being walked into the store with his owner. I know what you are thinking..it must be a service dog....well no it was not. The dog was barking at the patrons and at one point the owner took the dog outside. He proceeded to come back into the store with the dog which once again began to aggressively bark. This was not a service dog..no tags... no badges and certainly not calm. I asked the clerk if dogs were allowed..she said oh yes marshalls allows dogs it's their policy. Dogs? I said ..hmmm no I dont see bring your dog to Marshalls. I am highly allergic to dogs and the fact that this was taken lightly is upsetting. I later called into the store to speak with a manager and she said the other manager asked if the dog was a service dog and the owner said yes. Well saying yes is easy...shouldn't they be marked with tags? I don't believe that was a service dog not for one minute. The story goes on with just a lot of back and forth basically they were covering up the issue of allowing the dog to bark at customers..child and stay without proper tagging. What a shame. I hope the dog can pay their salary because they just showed me who was more important. Please bring back customer service and stop and put procedures in place and follow them....

To be clear, this isn't a Marshalls, it is a Homegoods. This means higher prices as well as the same general selection of what Marshalls has but at 20% more than what you'd find at Marshalls. They also don't check returns it seems. I had a weird situation yesterday where we wanted a lamp but it didn't have a price tag. After pressing the "get assistance" kiosk several times and getting no response I found a floor worker, who then found another floor worker who actually wanted to help but needed a manager. The manager said to check the bottom and they then stated it was priced underneath. It wasn't, and we got accosted by the checkout child as to who priced it, with "a manager" apparently not being enough. The 14 year old cashier then barely knows how to scan an item, requires training during checkout on how to bag an item and then scoffs at us for not getting a credit card with them after we checkout. We finally get out of the store and bring it home to find out it doesn't work, immediately tripping our breaker, getting extremely hot and smelling like burning. During the pricing process we found out it was a return from the Dewitt store, and no one seemed to care enough to test it out before putting it on the...