Panera Bread — Restaurant in Town of Geddes

My family went to Panera; we ordered two sandwiches, a scone, coffee and tea. We were told the egg machine was turned off at 10:30; we ordered at 10:15. The location we were at was out of croissants. The coffee we were given had eggs in it and a hair was baked into my scone.

We went back the following day because we met out of town family at the same location, and we had the same negative experience.

The cashier kept repeating our order back and kept ringing it in incorrectly.

They never made our drinks; we ordered hot and iced lattes. I had to go up multiple times and remind them. The girl at the sandwich counter said it wasn’t her job to make our drinks but since the other guy back there wouldn’t make them, she stepped away from her station, yelled at him and made our drinks.

I ordered a cookie; there were 10 in the case. Several minutes later when I went to the sandwich counter to get my drinks I asked for my cookie and they informed me that they were out of them; I informed them that 10 minutes prior when I ordered my cookie the case was full. I walked back to the pastry area and showed two servers behind the counter they still indeed had cookies.

I was waiting at the counter for 15 minutes for my drinks, the manager came out and asked if I was all set, I informed Sam the manager that I was not, they refused to give me the cookie and drinks I ordered. I had to go back to my table to get my receipt, where my family was waiting for me; we all traveled 5 hours to meet up at this location. I walked back to the counter and showed the girl at the sandwich counter my receipt and finally received my drinks and cookie.

We also tried to find a table where my family could sit inside because it was 85° outside; all of the tables were filthy and sticky, had trash on the floor and the garbage area was overflowing with plates and trash.

The lack of customer service and cleanliness at this location is insane and appalling; I’d never come back here even though it has been very convenient to meet here. The service, food, and dining area are all repulsive.

I’ve spent over $300 here over the last week and will not...

If only healthy food like that served at Panera's tasted better, we would all be thin. UPDATE-1: I ordered the Napa Almond Chicken Salad sandwich which comes on sourdough bread with a side of chips (or an apple). The almonds went very well with the chicken salad, the chicken was tender, and the bread was fresh and had the classic sourdough tang. However, I did not detect any of the promised halved red grapes, and the tomatoes were under ripe and hard even by January standards. Next time, I would ask them to omit the tomato and add sliced cucumber. UPDATE-2: I ordered a cup of tomato soup, a grilled cheese sandwich with a spicy salsa, and a cherry Danish. The soup was okay once it was salted, and I enjoyed the croutons. However, the grilled cheese sandwich was misnamed. It should be called a melted cheese sandwich. I would like to know how they melted the cheese without toasting the bread on a grill. My guess is that the bread was very lightly toasted in a toaster, the cheese was added, and then melted in a microwave. There is no evidence of any butter having been spread on the bread which you would normally expect if it had actually been grilled. I discussed the state of my sandwich with the manager. He said next time ask for it extra toasted as if the current state of my sandwich represented a normal toast. I asked him if he could put my sandwich on a grill to further toast it. He said no, but he could make a new one for me if I wished. I didn't want to be responsible for the waist of food, so I declined his kind offer. The other thing that went wrong was that I didn't receive the cherry Danish that I ordered and paid for. This was quickly remedied by the fellow who had taken my order when I brought the omission to...

Today, my son and I went to Paneras for lunch. The lunch was ok but overpriced in my opinion, and the portions were small. My son had coffee and I had the tea. As we were leaving the restaurant, my son went to get a refill of his coffee. While standing in line by the coffee pots, the person in front of him was having trouble getting the honey cap to open. Much to my son's dismay she put the bottle to her mouth and used her teeth to pry the cap open. Needless to say he did not get his refill. The person in front of him was not a customer, but an employee of the restaurant. My son came out to the car and told me what happened. I immediately called the restaurant and requested a manager to make my complaint. The individual I spoke with said he would replace the honey immediately. I'm reporting this on this site as well because if an employee can do that, what else is going on behind the scenes. Plus I do not believe the individual I spoke with was a manager. Needless to say I will most likely not renew my coffee membership, much less have lunch there any time soon.The restaurant iI went to is the Camillus one near...