Ashley Store — Local services in Town of Camillus

The quality of the furniture is great. Could not be any happier with that, I am more so unhappy with what has transpired during and after buying the furniture. I would like to start out that we spent almost $19,000 on furniture and paid for in cash no financing. After we purchased our furniture we were in search of some items that Ashley did not have so upon seeing the same furniture that we bought from Ashley at other stores , their prices were way cheaper than what Ashley was offering in their store, mattresses included, also upon further investigation we were told by them that we had to buy the adjustable base made by beauty rest in order for the warranty to be in effect, I had found other bases that did the same thing but were half the price, I called beauty rest to ask them if that in fact voids the mattress warranty and they said no. so now I am upset that I had been kind of duped. I did reach out to Ashley about the cheaper furniture price and they matched it. then after we had already purchased the furniture a month later they called me to tell me that some of the furniture that we bought was discontinued and would not be delivered until January and we bought it in June. this was extremely frustrating as we had already purchased the furniture and now, we must wait till January for it or get a refund and find new furniture to put into the new house. so, we asked for a refund, they told us that we should get our refund in 7-10 days, well a month went by with no refund. so, I called them to ask them what the status was on the refund, and they said, "oh it was never processed". So we had put our new furniture on our credit card seeing that it would just cancel itself out once the refund hit but we had accrued interest from that purchase because Ashley took forever on getting us the refund. If their furniture were not great quality, they would have received a 1 star for horrible customer service, and price gouging. I thought when we made this purchase, we were getting great customer service and great prices with the sale they had one, come to find out the sale is so big because their furniture prices were jacked up. I am extremely upset with the fact that they didn’t not honor our purchase and deliver our furniture to us after we bought but to only tell us that it has been since discontinued ( after we had already bought it) and it would not be delivered for a total of 6 months after purchase. I recommended checking out Dunkin&Bright they carry all the Ashley furniture for half the price. I will not recommend the Ashley store itself but their furniture I do recommended. I will not be going back to this store and have not for all my recent purchases.

Update: Now our most of our stuff is not going to be ready until the end of September when they scheduled me for 8/11 but i changed it due to closing on the house being pushed back. So what happened to our furniture that was ready to be delivered?! Do not buy anything from this store. They clearly do not make your furniture when you order it. Just a heads up to anyone who is thinking they will have their stuff made when they order it. By the way we ordered our stuff June 17th. Still no one has tried to make this write even with the furniture that we ordered and was not going to be ready...

Where do I begin... On March 6th, 2021 we came into the store looking for a sectional couch and ottoman. We found one we loved and purchased it. I asked about the time frame of the couch because I was having new carpet installed a couple weeks later. Salesman stated that the sectional we chose is not backed up as much as other furniture (salesman tactic). He told me it would be after I got the carpet installed but hinting that it would be close to that time frame. Went through all the financial process and returned home. When we got home I checked the the dimensions on Ashley website just to make sure it would fit fine in the room we are putting it in when I checked the website it was $500 plus cheaper to order it online and I immediately called the store to ask them why they didn’t price match for me. They stated because they need to be asked to price match. The sales manager I spoke to on the phone adjusted the price to make it closer to the online prices. But the price was still greater than the online price by hundreds. I have called customer service at the end of March to ask about order status and nothing they didn’t even know if it was made yet. I waited patiently and a text message from Ashley contacted me. They stated they would check on order status every week and keep me updates. A few weeks went by and nothing I had to text them asked what the deal was. They still to this date have no clue if the couch is completed. Maybe it is and they just haven’t told me. Who knows.. At this point the carpet was done in March and old couch was sold on marketplace and we have been sitting on the living room ground. If the salesman didn’t misinform the customer to thinking the couch would be delivered within 2-3 weeks I would still have the old couch. We have had two birthday parties at our house for family and we all had to sit on the ground. I am completely dissatisfied with this company and don’t know when I will get this couch. My guess end of July or August. Customer service gets a zero for this review and store can get a zero too for lying to customers just to make a commission on the sale of...

BUYER BEWARE!

I received a generic reply to call the owner but when I called the number listed below I received someone in customer service. I was told the warranty that I did not want in the first place did not cover the seat and arms that had flattened out. I was then told I would have to pay for the repair. Parts and labor. So let me get this correct. You send me the wrong chair, I chose to be nice about it and keep it but you want us to pay to repair a chair with a $199.99 warranty that covers NOTHING!

We purchased from Ashley in Camillus in the past. We were talked into purchasing a warranty that was supposed to cover the furniture in its entirety. The warranty was expensive and covered nothing! Such as foam cushions, springs and frame. We were also told that if the frame were to break the piece would be replaced at no additional charge and if we didn't use the warranty we would receive a discount on our next purchase. That's because it's cheaper to give the credit than to give good customer service!

Again the warranty is NOT worth the paper it is written on. It covers MINOR tears and MINOR spills. We called Ashley and they want us to pay them to send a person out at another $55.00. Fast forward to June 19 2021 we decided to take our previous experience to Ashley in Camillus and give them one more try. WHAT A MISTAKE! We purchased a reclining chair for $1899.99 less $100 warranty reimbursement from our previous furniture because the warranties are not worth the paper they are written on.

This is the second time we have been burned at this location. Still have 4 years to pay for a recliner that A) was delivered in the wrong color and because of its size we let the color being wrong go. It was supposed to be blueish grey. We received brown. We didn't even call the store we chose to give them the break. B) the stuffing is so collapsed the chair is painful to sit in. C) Yet again another warranty that favors the warranty company not the...