Marshalls — Local services in Town of Cheektowaga

Longtime Customers Treated Like Criminals – Very Disappointed

My family and I have been loyal Marshalls shoppers for years. During our recent visit, we spent nearly $400 on clothes and home goods. Instead of being appreciated as paying customers, we were wrongfully accused of stealing by a store employee.

This accusation was made publicly and without any evidence, which was extremely embarrassing and hurtful. Not only did it damage our reputation, but it also created an uncomfortable and humiliating scene in front of other shoppers.

We immediately called the store and spoke to a staff member, who said she would speak with a manager and get back to us. As of now, we haven’t received any apology or resolution.

This experience was not only unacceptable—it was deeply disappointing. No one deserves to be treated this way, especially not loyal customers. Marshalls, I hope you take this seriously and train your employees to treat people with dignity and respect.

My mom almost had a heart attack, thank you Marshalls. We...

So I don't normally shop at this particular Marshalls, but I'm in search of a particular product that the other ones do not have. As a result, I visited the store on Union in Cheektowaga. As soon as I walked through the door I remembered why I don't usually go there. Their stock is poor, the checkouts are very slow and the deals are minimal. They also did not have the item I was looking for. Now, I know that that can happen and that's the game with stores like Marshalls, TJ Maxx and HomeGoods. You see it, you got to grab it because you never know whether they'll get it again. I accept that. But when you're in a store looking for a particular item and the only thing you can think about is I just want to get out of here, that speaks for the store...

Hello World, the Marshall company been around for a while but they need some new management. The store was missing the Great service, the store was messy, the staff was not friendly and the wait timing line was very long.

Customer need to do their part too and keep the store clean if it drop put it back on the hanger if you try it on put it back on a hanger and put it back or give it to the people to put back stop leaving it so nasty.

I know right now we dealing with a world why crisis but no excuse for the bad experience I received when I went to this Marshall to buy a few things. Management is starting to come in and we organize to make the customers feel welcome comfortable satisfied and safe. Have a beautiful and...