Sleep Number — Hotel in Town of Cheektowaga

I am extremely disappointed and frustrated in Sleep Number service. I purchased my bed on February 20 and have yet to receive it. On three occasions of scheduled delivery I did not receive my bed. On the first date in March I received a call that the bed was broken during shipping... On April 1, I received a call 15 mins prior to scheduled delivery that one of the delivery technicians called in sick and I would need to again reschedule... Next date, April 15... still no bed. On April 15, I again received a call (15 mins before schedule delivery) that one of the delivery technicians called in sick and bed could not believe delivered.... The next best date for delivery is May 4th... nearly 3 more weeks of waiting... I understand illness... but waiting this long for my bed purchased in February is extremely unacceptable... not customer focused and extremely bad service. Do not know what will...

It was alright. Seems a bit disappointing when you first walk in. The salesman was alright, not really a good sense of humor. I've seen a lot worse(pestery) , but I've also seen way better(more friendly, personable) . He didn't really introduce me to the products, I had to ask him several times to explain stuff about it. Didn't really give me a run down of the features and stuff, or the prices or much of anything really. Which, to his credit, he at least didn't try to up sale me to the highest one, or any of the other ones really. But rather let me gravitate to what I thought was good. Personally though I spent the money that I would've spent on this, to get a regular mattress , with memory foam and an adjustable leg/head thing. Was much comfier in the store, at least. And it's more versatile in...

I had an outstanding experience purchasing my Sleep Number bed at the Walden Galleria mall. My sales person Val, greeted me with a warm and welcoming attitude, and took the time to thoroughly explain the different options available. Val was incredibly knowledgeable about the features of the different models, and was able to help me pick the model right for me.

I couldn’t be happier with my new bed. I would highly recommend this location and my sales person Val for anyone looking for a great shopping experience and knowledgeable guidance in choosing...