Raymour & Flanigan Service Center — Local services in Town of Cheektowaga

This review is solely about the whole delivery process for a desk that has been ordered. The desk arrived on time which was good on the vendor. My issues have began since the service center has had their hands on it. The first of three going on four delivery dates was from a zip code error which was corrected that day and led to the second date. On that second date, the desk arrived which is an L-shaped desk which was completely assembled which makes no sense to enter any house. When the drive team took the desk apart it was damaged, they said it would be repaired and delivered the following day. Now the night of day three, after half a dozen phone calls (no exaggeration) there was no time frame or communication given. I confirmed with the store I purchased it with that it was listed for delivery today. So at this point it seems like the desk is either lost or never coming but tomorrow is another day and more phone...

We purchased a couch and love seat in november of 2017 and only 3 months into it we had to have the arm of the couch repaired. 3 weeks ago we noticed 2 pieces of wood on back of couch are sticking out and we now have to live with it since it's out of the warranty period and would have to pay for the repair. The cushions are another problem, they wore down within the first 6 months we had it. When you sit on furniture you can feel the wood on the back of your upper legs. We turn cushions over and rotate to different spots and that does not do a thing. There is no support what so ever for your back. We paid a lot of money for this set and would highly reccomend everyone to shop elsewhere being that after we had purchased the set, we found that friends and family have also experienced many problems with furniture purchased at Raymour Flanagan's, wish we knew that sooner. Very, very, very dissatisfied...

I am happy to give this location 5 stars mainly for the customer service I received while looking for a couch for my new apartment. Julia really took the time to help me find the perfect couch and accent chair, we must have taken six laps around the store testing every couch, I definitely got my steps in that day. She was more than happy to offer ideas, and not just trying to sell the pricier furniture. I could tell she really did care that I loved the furniture I bought. I hope all the salespeople are as great as her; I'll...