TOPS Markets — Local services in Town of Cheektowaga

I was robbed by another customer at this location on June 9, 2018. I immediately went to the store manager who watched the surveillance video and was told to immediately go file a police report in which I did. It’s now been 20 days and this store still hasn’t turned the video over to the police so they can try and identify her. I was told by the police Tops has not turned the video over due to not having anyone there to burn them a copy. Really!? I was told by the manager that this happens quite often at this location hence the reason why they have such a good relationship with the Cheektowaga Police but now your not going to turn this video over to them!? When this happened in the store I was checking out at self checkout, right next to the cashiers station, less than two feet away. Two cashiers were standing there and facing my direction the entire time. I shouldn’t have but left my wallet on the self checkout machine as I needed to hand the cashier a coupon. I literally only needed to turn around to do so. My son was with me and my youngest daughter whom I was holding in my hands. This lady next to me cashing out, not once but twice I was told, walked over to my machine and stole money out of my wallet. Now theirs two cashiers standing there facing my machine and while I have my back turned to it, they didn’t see this lady come over twice to my machine and steal out of my wallet?????? I don’t think so! I think corporate needs to review this video and see if these two cashiers watched this happen and did nothing about it. They need to be held...

Omg, I been to many tops and I swear I won't come back again to this one... I couldn't believe the customer service of a manger name Joe.. He bluntly told me that there is no one higher then him at all.. That he couldn't help me at all.. To top it all he lies right in front my face, like are you serious? I work with customers service and I know for a fact he could of handle that way better... He made me feel like he was discriminating tours me.. I just don't recommend this place at all.. I don't like wishing him to be fire but I seriously think he needs more training as a floor manger.. People who think that they are on top of their work place is a cooky dude with alot of problems heading their way.. Smh .. And to think i was going to send some people to work their... Smh.. I could of been a undercover boss and he would of been fire pn the spot.. Because I can up to him clam and respectful and that was sooo bad... And corporate has no idea how bad this place is smh .. This is a shame place.. Good luck for the rest...

Very disturbing . Rude disrespectful cashier. Didn't want to put my groceries back in cart because I didn't purchase a bag. I asked her if I had to put my groceries in the cart or does she do it. She didn't answer I asked her again. She threw my groceries in the cart . I asked her if she was ok, why the attitude she said I don't have an attitude I told her she was being rude and demonstrating poor customer service she replied whatever I told her that was uncalled for and I was going to speak with a manager she replied whatever I don't care. I spoke with a young lady from customer service. She apologies for the cashier's behavior staying she would speak to her. This was very upsetting to me I've been shopping at top for quite a number of years this behavior from your employee makes me want to turn in my bonus card and not shop at your stores. Young employees she be oriented fervently about etiquette of customer service especially when it comes to seniors....