Worst service I've ever experienced honestly. Most other fast food joints are not this bad. This somehow set the bar for worst in Buffalo and worst I have seen and experienced.
Went through drive-thru in the evening, waited 3 minutes at the screen for someone to even greet me. Then when taking an order refused to make a substitution which I have done dozens of times before. Whatever I can deal with it. But then she doesnt give me a total for the order, and doesnt ask me for what sauce I wanted for the nuggets I got. Thought she would ask later. Get up to the window, lady doesnt say a single word to me. Just pushes a bag to me and then holds out her hand for my card. I give the card, take the bag. She hands my card back to me then goes on to work on someone elses order. All without a single word said to me and NO RECEIPT GIVEN (I didnt realize immediately) so I dont even know who this was that gave me this god awful service. I drive off and get home 10 minutes later, open the bag and its the completely wrong order and not even worth what I (think) I paid. Really mad and fuming at this point but too tired after working all day to go back out and drive to the store.
I can expect some minor hiccups with a fast food chain and not table service level of hospitality, but this was a new low. And then not even a receipt to know what I got charged or who gave me this...
Read moreI'm on the keto diet and was happy to experience of kindness when I asked for one of your delicious burger sandwich arrangements be given to me without the bun and I was accommodated without hesitation or as if my request was an inconvenience for BURGER KING. The staff that took and delivered my order made me feel like a Queen of your establishment!! You see I had just came from my yearly check up appointment with my doctor where I was able to share how I was able to take away 1 of my diabetic medicines because of my healthy keto eating regime. I have loss 60lbs. so far since August 2021 to present. I know Wendy's has burgers without the bun..but I didn't know you guys were aboard with such accommodations! Thank you so much for thinking of the PEOPLE YOU SERVE...THIS ONE IS THANKFUL AND APPRECIATIVE OF...
Read moreI ordered a oreo shake, fries and 2 cookies and my cookies were hard and burnt. Had to throw them out. And when I was correcting the girl on the screen she kept getting mouthy with me . I told her not to get mouthy, I was just correcting her because she messed up my order. I understand if your having a bad day but no need for the mouth or attitude towards your customers. I understand. I been working with food for the past 5 years and working at McDonald's currently and im 19 years old and young but that wasn't acceptable 💯 but everything was fine at the end when I went to the window. I told her to have a better day and she apologized and I appreciated it . I still continue to go there. Just do...
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