Burger King — Restaurant in Town of Cheektowaga

Worst service I've ever experienced honestly. Most other fast food joints are not this bad. This somehow set the bar for worst in Buffalo and worst I have seen and experienced.

Went through drive-thru in the evening, waited 3 minutes at the screen for someone to even greet me. Then when taking an order refused to make a substitution which I have done dozens of times before. Whatever I can deal with it. But then she doesnt give me a total for the order, and doesnt ask me for what sauce I wanted for the nuggets I got. Thought she would ask later. Get up to the window, lady doesnt say a single word to me. Just pushes a bag to me and then holds out her hand for my card. I give the card, take the bag. She hands my card back to me then goes on to work on someone elses order. All without a single word said to me and NO RECEIPT GIVEN (I didnt realize immediately) so I dont even know who this was that gave me this god awful service. I drive off and get home 10 minutes later, open the bag and its the completely wrong order and not even worth what I (think) I paid. Really mad and fuming at this point but too tired after working all day to go back out and drive to the store.

I can expect some minor hiccups with a fast food chain and not table service level of hospitality, but this was a new low. And then not even a receipt to know what I got charged or who gave me this...

I'm on the keto diet and was happy to experience of kindness when I asked for one of your delicious burger sandwich arrangements be given to me without the bun and I was accommodated without hesitation or as if my request was an inconvenience for BURGER KING. The staff that took and delivered my order made me feel like a Queen of your establishment!! You see I had just came from my yearly check up appointment with my doctor where I was able to share how I was able to take away 1 of my diabetic medicines because of my healthy keto eating regime. I have loss 60lbs. so far since August 2021 to present. I know Wendy's has burgers without the bun..but I didn't know you guys were aboard with such accommodations! Thank you so much for thinking of the PEOPLE YOU SERVE...THIS ONE IS THANKFUL AND APPRECIATIVE OF...

I ordered a oreo shake, fries and 2 cookies and my cookies were hard and burnt. Had to throw them out. And when I was correcting the girl on the screen she kept getting mouthy with me . I told her not to get mouthy, I was just correcting her because she messed up my order. I understand if your having a bad day but no need for the mouth or attitude towards your customers. I understand. I been working with food for the past 5 years and working at McDonald's currently and im 19 years old and young but that wasn't acceptable 💯 but everything was fine at the end when I went to the window. I told her to have a better day and she apologized and I appreciated it . I still continue to go there. Just do...