Sally Beauty — Local services in Town of Cicero

I purchased an Oster 76 at the cicero store, on August 28th ,1st time I ever shopped in this store .It wasn't until the next day that I looked everything over and took it out of the box.It was in used condition, had hair all inside it and under the blade .The handle looked dirty ,and there was brown oil dried inside blade cover.I then called the store the assistant Manager Carey picked up .Not once did she apologize for my situitation.I then drove to the store a 2nd time when I arrived she acted like she wasn't happy to see me and acted like it was an inconvenience to her and huffed under her breath .she never asked me if i had the original cards used for payment of item.i told her I wanted a full refund and wasn't happy with my purchase. She had to call corporate and ask them what she should do .I'm like you sold me a used dirty item that's not my fault.You don't look over your items when they are returned. So unprofessional. She then attempted to go through with the return but refunded part of the refund to a visa gift card that was a 1 time use throw away card. Which I no longer had and got thrown away in store the day before.Then she refunded the remainder to there sally beauty gift card.i told her I will never shop in this store again.She said good.Good ,Wow and she's the assistant manager of this store .That says alot about her character. All this hassle and when I called corporate and customer service all they would do is offer me a 20 percent off coupon. Didn't want to offer me the money back I lost on the gift card which was $50.00.This is not good customer service....

I have difficult hair, and I spoke to an extremely knowledgeable, young woman named Peanut. She listened to everything I explained about my hair, and suggested an olive oil spray, and to try a titanium straightener, instead of the ion one I had been using, and WOW! Because she listened to what products I had previously used, and did not work for me, ( which is a lot of them ) she figured out what spray, and straightener would work best for me, and it truly did! So, I went back the next day, and I bought a couple more titanium products, and luckily I got to see Peanut again, she suggested a hair mask since the spray worked so well, and I bought that too, and Only because she suggested it! Thank You So Much Peanut, and Thank You Sally’s, for employing such an intelligent, extremely personable, beautiful young woman who...

Excellent customer service, took the time to actively listen and focus on the proper course of action I should take and what to expect at every stage, understanding my ultimate goal was key to reaching my goals and didn't try to sell me unnecessary items, just exactly what I needed, explaining everything as we went along. I also appreciate the information and time that they provided me. It was a few minutes before closing and they didn't rush me through the process. That is true dedication to the customers needs and an expression of their knowledge, experience and expertise to their craft and creative solutions. They have gained a lifelong loyal customer on that first visit. Thank You so much for imparting your experience and insight, You are...