The UPS Store — Local services in Town of Cicero

Worst experience ever at a UPS store. This morning, I proceeded to walk in and drop off a medium and small size box at the counter. (I was doing this because there was a long line of people out the door and I was already 10 minutes late to work.) I left the packages at the desk and was about to walk out the door when the woman at the desk yelled at me saying I am not allowed to leave packages off to the side, that I would have to wait in line. I have been doing business at the UPS store for over 5 years and I have never been told this, even with a long line. I felt mistreated and horrified as a customer by the way the girls that work here treated me. I will never visit this store again. (Might I also state this is the second time I visited this store in over 3 months and both times I was treated rudely by the same girl here.) I will be emailing UPS corporate about this experience along with this review!! I DO NOT ever recommend stepping foot in this store! Go to Advance Auto Parts across the parking lot as they have a UPS Access Point and will accept your packages with...

There is no choice for zero stars..... I shipped a box Aug 19. Told the boy waiting on me it was glass ware. Asked him to put fragile stickers on box. Box delivered to my aunt's house in Ohio, literally DROPPED ON CONCRETE porch loud enough to be heard inside. Needless to say, most all got broken.

My aunt called to file claim. They came and picked up box.... And instead of filling claim they sent it back to me!!!!! So what little was not broke by then got broke on return trip!!!* I filled claim and was told I would be contacted by someone. So I had Cicero stir hold broken items there for them to inspect. Very little communications later and 4 months have passed and stl getting run around. Store manager, Theresa is pillow but never had any answers. Relayed all this to on line person who checked and said store has final out come call them. I did.. They stl claim no information.....IT'S BEEN 4 MONTHS..... AND I HAVE NOTHING.AND, NO PRODUCT, NO answers no...

The UPS Store in Cicero has incredible customer service! I’ve used this UPS Store for years! Staff members Theresa and Jade are great examples of excellent customer service! This includes all other team members whom names escape me at the moment. Accommodating and helpful, whether you need Regular shipping, Printing, a Private Box, or other Mail Services, you will be happy with professional staff taking care of you! I think people should know The UPS Store does not set prices. They handle your packages, can properly box your items and provide services within their walls of the store location. If something is wrong, The UPS Store will fix it to their best ability. Perhaps a package arrived damaged or a package arrived untimely, don’t blame the wonderful UPS Store staff in Cicero! I use many similar services and I know you can’t find a better UPS Store than the folks running and operating the Cicero UPS Store Location! Keep up the great...