Panera Bread — Restaurant in Town of Cicero

I will not apologize, I freaking love Panera. It’s just good chemical free healthy food with a sidebar of treats and bagels. Their marketing of the unlimited Sips club gets us in there several times a week, and we regret nothing. I’ve long since given up trying to find the best place to eat in Syracuse because things come and go so fast. And I’m not ashamed to say I ate dozens of the strawberry poppyseed salads. Sometimes a few in the same week. When you find something seasonal you love, you gotta let it know 😘 if I have but one regret, it’s that they never brought back the maple scone after covid. PLEASE! The orange is delicious, but gives me a touch of the gerd…

As an aside, while trying to gain weight after cancer I ate one of their kitchen sink cookies almost daily (450 cal). I was 60 pounds and needed to gain 50. Y’all...

I go here often. Many times there’s no one at the register and I’m waiting up to 5 minutes sometimes. Or, there is one person on a register. Many times there’s coffee is cold and the soup is cold. Today I said something to the manager guy. He changed the coffee and it was cold again. I told him and all he did was say that that is as hot as our machine makes it sir. As if I was annoying him. I’m not going to argue about it so I said maybe someone else will notice too. Did he think maybe the heater for the coffee kegs was not working correctly? Or even care to check? Then I get my tomato soup and it’s Luke warm as well. If it wasn’t for a microwave I’d be having a cold meal. Maybe it’s because they left the room temperature at about 60 degrees. I do think most workers are friendly there though. The woman managers are...

When arriving to pick up a to-go order yesterday, nothing was bagged yet so I politely asked if I could just place the items in a bag. They said, it had to be checked first, which I understood and I patiently waited. Once the woman, with a manager tag on, came around to where I was the only one waiting, she proceeded to bag and check all the other orders first. I politely pointed my order out to her and she preached to me about patience while continuing to bag up the other food that no one was waiting for while my order continued to get cold and she bagged it last. Absolutely terrible customer service, especially for a regular that places large orders often. If this is the kind of service you get from a manager at this location, I will go elsewhere...